Sandra Cano
American Express
Phoenix,Az
1
Language
22
years of professional experience
Detail-oriented Mortgage Professional with over 9 years of experience in the industry. Delivered effective solutions under pressure while collaborating in team environments. Committed to leveraging foundational knowledge and hands-on experience to contribute meaningfully in an entry-level [Job Title] position.
Work History
Fraud Speci
7 Months- Demonstrated initiative by completing tasks independently.
- Adapted quickly to high-pressure work settings.
- Collaborated with team members to achieve project goals.
- Acquired new skills swiftly to meet job demands.
Executive Resolution Advocate
9 Years 2 Months- Executive Resolution Advocate, my duties included all aspects of client service with escalated issues.
- Received and verified loan documents for processing.
- Developed strategic initiatives to enhance customer experience and satisfaction.
- Led cross-functional teams to streamline mortgage processes and improve operational efficiency.
- Implemented data-driven decision-making frameworks for enhanced risk management and compliance adherence.
Dental Assistant
5 Years 8 Months- Duties included all aspects of dental assisting, such as helping the Doctor set up rooms and educate patients on oral hygiene.
- Assisted in patient preparation and comfort during dental procedures.
- Managed appointment scheduling and patient records using dental practice management software.
CSR/Agent Rep
2 Years 1 Month- Answered phones and prepared quotes for home, auto, life, and health insurance.
Senior Loan Processor
2 Years 1 Month- Processed loans and mediated between the lender and the loan officer.
- Reviewed loan applications for accuracy and compliance with regulatory standards.
- Coordinated communication between clients, loan officers, and underwriters to streamline processing.
- Implemented process improvements that enhanced workflow efficiency and reduced processing times.
Education
High School Diploma
Skills
Detail Oriented
Microsoft Word
Excel
Verbal and written communication
Works under pressure
Self-driven and deadline-oriented
excellent verbal and written communication
Collaborative teamwork
Risk assessment
Fraud analysis
Fraud detection
Data analysis
Fraud analytics
Languages
Spanish
Native or Bilingual
Timeline
Fraud Speci
American Express
01.2026 - CurrentRead More
Executive Resolution Advocate
Rocket Mortgage
04.2016 - 06.2025Read More
Dental Assistant
Able Dental Care
07.2010 - 03.2016Read More
CSR/Agent Rep
State Farm Insurance
05.2006 - 06.2008Read More
Senior Loan Processor
Allegro Financial Corporation
04.2004 - 05.2006Read More
Carrington College
High School Diploma
Read More