Sandra Castillo
Whittier,CA
Summary
Dynamic Customer Service Representative committed to delivering exceptional service and fostering strong customer relationships. Proven ability to resolve issues efficiently while enhancing overall customer satisfaction. Eager to leverage skills in communication and problem-solving to drive company success and support team objectives. Passionate about creating positive experiences that exceed customer expectations.
Overview
9
9
years of professional experience
Work History
SALES REPRESENTATIVE
JDR COMPUTER CORPORATION
Long Beach, CA
04.2008 - 07.2014
- Informed customers about sales and promotions while managing an average of 70 calls daily.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Medical Assistant
Rio Hondo Medical Plaza
Pico Rivera, CA
09.2007 - 04.2008
- Supported Dr. in managing administrative tasks across front and back office.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Office Manager/ Chiropractic Assistant
Belmont Health Center
Long Beach, CA
05.2005 - 06.2007
- Coordinated patient appointments and supported doctors in therapy sessions.
- Managed office inventory tasks including ordering, requisitions, and stocking.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
GED - undefined
Educational Partnership High School
Long Beach, CA01.2001
certificate - Medical Assistant/Phlebotomist
National Institute of Technology
Long Beach, CA01.2001
Skills
- Customer service expert
- Active listening skills
- Courteous demeanor
- Energetic work attitude
- Adaptive team player
- Great multi-tasking skills
- Customer service
Accomplishments
- Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
SALES REPRESENTATIVE
JDR COMPUTER CORPORATION
04.2008 - 07.2014
Medical Assistant
Rio Hondo Medical Plaza
09.2007 - 04.2008
Office Manager/ Chiropractic Assistant
Belmont Health Center
05.2005 - 06.2007
GED - undefined
Educational Partnership High School
certificate - Medical Assistant/Phlebotomist
National Institute of Technology