Sandra Cerda
Madera Chevy & Toyota
Madera,CA
2
Languages
18
years of professional experience
Driven and detail-oriented professional seeking the role of Customer Service, capable of providing office administration support including organizing meetings, managing calendars, handling invoices, tracking office inventory, filing, covering the reception and assisting management with a variety of duties.
Work History
Cashier/Appt Clerk/Business Office
1 Year 9 Months- My duties while as a cashier clerk would be to help all customers that enter our office. This includes making appointments for vehicles, checking for any warranty that may be current, receiving payments, typing out any rental agreements, calling to receive payment from warranty companies and answering any phone calls. I would also keep track of office supplies and would order items we need.
- As a Appt Clerk, my duties would be in a office space, enclosed, and answering phone calls. Calls will include making appointments, following up on customers vehicles that are in service, confirming appointments for the following day and also follow up on customers that have missed their appointment. I would also make outbound calls to customers that may have questions on any vehicle that is in stock and to the best of my knowledge, answer any questions that they may have.
- In the Business Office I would be stocking vehicles that have been ordered. When vehicles are delivered I would verify that manuel books and 2nd set of keys are together and finish stocking them in the system. I would also post deals, order office supplies, send out Fedex and GLS envelopes. I would post in the system any and all warranty that customers may buy when purchasing a vehicle. Money from the previous day will be counted alongside any down payment or purchases that have been made through the sales department.
Quality Control Technician
7 Months- My duties were to supervise the production lines. Verify that all correct material was being used. I would also take samples of the product that was being produced and take it to the lab and conduct tests such as smell, taste and texture. Also run samples through lab equipment and test for salt and moisture. Filed away paperwork and entered data into the computer.
Front Office Clerk
6 Months- Greeted and received all patients coming in the clinic. Verified health insurance, answered phones, input data to the computer, faxed, and filed away any files. Would also receive messages from patients and provide them to the doctor.
Front Counter
2 Years 4 Months- Greeted guests and took orders. Answered phones. Keep the front counter clean and organized. Refilled items as needed and sign off on any truck loads coming in the business. At the end of the shift, I would count the tally and place it in the safe.
Education
AA - Liberal Arts
Diploma
Skills
Bilingual
On Time
People Person
Great computer skills
Independent Worker
Customer service
Patience and empathy
Customer assistance
LANGUAGES
English
Spanish
Timeline
Cashier/Appt Clerk/Business Office
Madera Chevy & Toyota
03.2022 - 12.2023Read More
Quality Control Technician
Warnocks
08.2018 - 03.2019Read More
Front Office Clerk
Sablan Medical Clinic
03.2009 - 09.2009Read More
Front Counter
Giant Burger
02.2006 - 06.2008Read More
Firebaugh High School
Diploma
Read More
West Hills Community College
AA from Liberal Arts
Read More