Sandra Chairez Hernandez
Las Vegas
Summary
Results-driven Assistant Manager with a strong track record in streamlining operations and enhancing customer satisfaction. Expertise in decision-making and inventory management has led to significant improvements in efficiency and cost reduction.
Dynamic Assistant Manager with over 12 years of experience in team leadership and staff training. Known for implementing effective inventory management practices and developing training programs that enhance employee performance, ultimately driving customer satisfaction and operational excellence.
Accomplished Assistant Manager skilled in business development and customer engagement. Proven ability to analyze sales data, guiding promotional strategies and improving service offerings, contributing to increased customer loyalty and foot traffic.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Burger King
03.2014 - Current
- Streamlined daily operations, enhancing efficiency and customer satisfaction.
- Trained and mentored staff on food safety protocols and service standards.
- Developed staff schedules to optimize labor costs while ensuring coverage.
- Implemented inventory management practices, reducing waste and improving supply chain efficiency.
- Led team meetings to foster communication and address operational challenges effectively.
- Oversaw compliance with health regulations, maintaining high cleanliness standards in the restaurant.
- Collaborated with management to develop training programs that improved employee performance and retention rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Analyzed sales data to identify trends, guiding promotional strategies and upselling efforts.
Housekeeper
The Venetian Resort Hotel Casino
07.2021 - 05.2022
- Maintained cleanliness and organization of guest rooms and common areas to enhance guest experience.
- Implemented efficient cleaning techniques, reducing time spent on routine tasks while ensuring high standards.
- Trained new staff on proper cleaning protocols and safety procedures to promote consistency and quality.
- Conducted regular inspections of linens and supplies, ensuring readiness for daily operations.
- Monitored inventory levels of cleaning supplies, facilitating timely reordering to maintain operational flow.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Education
No Degree -
Rancho High School
Las Vegas, NVSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Staff supervision
- Retail operations
- Employee scheduling
- Business development
- Scheduling and planning
- Inventory management
- Hiring and training
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Housekeeper
The Venetian Resort Hotel Casino
07.2021 - 05.2022
Assistant Manager
Burger King
03.2014 - Current
No Degree -
Rancho High School