Sandra Chairez Hernandez
Las Vegas,NV
Summary
Dynamic assistant manager with proven expertise in enhancing customer satisfaction, staff training, and operational efficiency. Skilled in conflict resolution and team leadership, consistently driving positive outcomes in fast-paced environments.
Dedicated professional with a strong background in team leadership and staff development. Known for effective problem-solving skills and time management, committed to fostering a collaborative environment that enhances both employee engagement and customer satisfaction.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Burger King
Las Vegas, NV
03.2014 - Current
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated team schedules to enhance productivity and meet peak service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Housekeeper
The Venetian Resort Hotel Casino
Las Vegas, NV
07.2021 - 02.2022
- Maintained cleanliness and organization of guest rooms and common areas to enhance guest satisfaction.
- Utilized industrial cleaning equipment and eco-friendly products for efficient sanitation procedures.
- Trained new staff on cleaning protocols and safety standards to ensure compliance with hotel policies.
- Conducted regular inspections of rooms to uphold quality standards and identify maintenance needs.
- Resolved guest complaints regarding room cleanliness promptly, ensuring a positive experience during their stay.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
Rancho High School
Las Vegas, NVSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Housekeeper
The Venetian Resort Hotel Casino
07.2021 - 02.2022
Assistant Manager
Burger King
03.2014 - Current
Rancho High School