Sandra Chetouane
Davenport,FL
Summary
Enthusiastic, reliable and compassionate working professional who takes pride in providing excellent customer service and creating positive experiences with all customers. Skilled in anticipating customer needs, listening, addressing complaints, and resolving issues in a timely manner. Maintains focus and warm attitude in stressful situations and high-volume environments. Equipped with receptionist, sales, serving, warehouse, and restaurant experience that has fostered exponential growth in communication abilities.
Overview
5
5
years of professional experience
Work History
Server
Westgate River Ranch
3200 River Ranch Blvd, River Ranch, FL 33867
12.2024 - 08.2025
- Delivered exceptional customer service to enhance guest satisfaction.
- Cultivated warm relationships with the regular customers.
- Restocked supplies, ice, trays, and delivery bags during slow periods.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Front Desk Receptionist
Mariott's Cypress Harbour Villas
Orlando, FL
07.2022 - 12.2024
- (Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservation system, optimizing guest check-in and check-out processes.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Achieved sales targets by promoting special treatments, additional services, and products.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Operated multi-line telephone system to answer and direct high volume of calls (up to 30 incoming calls and emails per day).
- Scheduled, coordinated and confirmed guest appointments through the company's preferred booking website.
- Handled payments and processed credit card transactions.
Amazon Warehouse Associate
Amazon
Davenport, FL
11.2021 - 06.2022
- Consistently lifted materials weighing as much as 70 pounds.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Learned how to navigate a large and busy environment while maintaining efficient and accurate work as to not negatively affect my team.
Panera Bread Team Member
Panera Bread
Celebration, FL
06.2020 - 09.2021
- Delivered exceptional customer service in fast-paced environment.
- Kept work areas clean, organized, and safe.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking.
- Regularly interacted with customers in the early hours of the morning, building my customer service skills and troubleshooting abilities.
- Maintained positive relations with our regular customers.
Education
Associate of Arts - Art History
Valencia Community College
Orlando, FL06.2026
High School Diploma -
Ridge Community Highschool
Davenport, FL06.2021
Skills
- Exceptional Customer Service
- Outgoing & Compassionate
- Highly Flexible & Open Schedule
- Fast Learner
- Multitasking Strength
- People Oriented
- Research
- Credit card processing
- Cash handling experience
- Sales expertise
- Supply restocking
- Point of sale operation
- Capable of lifting up to 50 lbs
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Server
Westgate River Ranch
12.2024 - 08.2025
Front Desk Receptionist
Mariott's Cypress Harbour Villas
07.2022 - 12.2024
Amazon Warehouse Associate
Amazon
11.2021 - 06.2022
Panera Bread Team Member
Panera Bread
06.2020 - 09.2021
High School Diploma -
Ridge Community Highschool
Associate of Arts - Art History
Valencia Community College