Sandra Colon
Salem,MA
Summary
Professional Summary.
Reliable and hardworking Referral Coordinator who thrives in delivering compassionate, efficient care in a fast-paced environment. Outstanding ability to connect with patients, work collaboratively with care teams at all levels, and exceptional knowledge of medical procedures and medical terminology.
Overview
24
24
years of professional experience
Work History
Referrals Coordinator
North Shore Community Health Center
Salem, MA
05.2011 - 05.2025
- Processed referrals for specialists' appointments, and processed prior authorizations for diagnostic testing.
- Verified the patient's insurance and demographic information.
- Communicate with providers and patients regarding any issues concerning referrals.
- Scheduled appointments for both the specialist's office and hospitals for diagnostic testing.
- Wrote letters to patients informing them of the appointment date and time.
- Ensured compliance with HIPAA regulations when handling patient information.
Attention to Customer Service
Gastro-Intestinal Physicians
Salem, MA
08.2001 - 05.2011
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Registered patients, as well as patient check-in and patient check-out.
- scheduled Endoscopy procedures
Education
High School Diploma -
Norman Thomas High School
Manhattan, NY06-1976
Skills
- Referral processing
- Insurance verification
- Appointment scheduling
- HIPAA compliance
- Medical documentation
- Patient coordination
- Proficient in Epic software
- Fluent in Spanish
Timeline
Referrals Coordinator
North Shore Community Health Center
05.2011 - 05.2025
Attention to Customer Service
Gastro-Intestinal Physicians
08.2001 - 05.2011
High School Diploma -
Norman Thomas High School