Sandra Cruz
Country Club Hills,IL
Summary
Dedicated Assistant Manager known for exceptional team leadership and customer relations. Successfully streamlined processes to reduce wait times and enhance patient satisfaction, ready to leverage expertise for impactful service improvements.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
Planned Parenthood Of Illinois
Chicago, IL
05.2012 - 02.2026
- Led team in implementing patient-centered care initiatives to enhance service delivery.
- Developed training programs for staff to improve operational efficiency and compliance.
- Coordinated outreach efforts to increase community engagement and education on reproductive health services.
- Analyzed patient feedback data to identify areas for service improvement and implement necessary changes.
- Streamlined scheduling processes, ensuring optimal resource allocation and reduced appointment wait times.
- Managed inventory of medical supplies, maintaining accurate records and optimizing procurement strategies.
- Mentored junior staff, fostering professional growth and enhancing team performance through consistent feedback.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Bank Teller
South Central Bank
Chicago, IL
01.2006 - 11.2010
- Processed customer transactions efficiently, ensuring accuracy in cash handling and balance reconciliation.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction and loyalty.
- Maintained compliance with banking regulations, minimizing risk through diligent oversight of transactions.
- Trained new staff on operational procedures, fostering a collaborative environment that improved service delivery.
Retail Sales Specialist
Target
Chicago, IL
10.2003 - 10.2006
- Delivered exceptional customer service to enhance shopping experience and build brand loyalty.
- Assisted in merchandising and inventory management to optimize product availability on sales floor.
- Trained new team members on sales techniques and store policies to ensure operational consistency.
- Managed point-of-sale transactions efficiently, maintaining accuracy during high-volume periods.
- Analyzed sales trends to inform inventory restocking decisions and promotional strategies.
- Led team initiatives to improve store layout, resulting in enhanced customer navigation and satisfaction.
- Collaborated with management to develop training materials that improved staff performance and engagement.
Education
Graduate Certificate - Medical Assistant
Everest College
Chicago, IL01-2012
Associate of Science - Criminal Justice
Harold Washington College
Chicago, IL01-2007
Skills
- Customer service
- Money handling
- Decision-making
- Time management
- Customer relations
- Staff management
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
- Recruiting and interviewing
- Employee performance evaluations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 19 staff members.
Certification
- Certified Medical Assistant
- CPR Certified
Languages
Spanish
Timeline
Assistant Manager
Planned Parenthood Of Illinois
05.2012 - 02.2026
Bank Teller
South Central Bank
01.2006 - 11.2010
Retail Sales Specialist
Target
10.2003 - 10.2006
Graduate Certificate - Medical Assistant
Everest College
Associate of Science - Criminal Justice
Harold Washington College