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Sandra Davila
The Bronx,NY
Summary
Dedicated customer service agent with proven skills in problem resolution and complaint handling. Proficient in data entry and Microsoft Office, committed to enhancing customer satisfaction and team collaboration.
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
27
27
years of professional experience
Work History
Customer Service Agent
Federal Express
The Bronx, NY
08.2021 - Current
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
- Processed shipments accurately, ensuring timely delivery and compliance with company standards.
- Trained new team members on customer service protocols and operational systems for efficiency.
- Collaborated with cross-functional teams to streamline processes, reducing response times significantly.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Accounting Clerk
Michael Andrews Audio and Visual Services
New York, NY
01.2000 - 03.2020
- Processed invoices and reconciled vendor statements to ensure timely payments.
- Maintained accurate financial records using QuickBooks and Excel for reporting purposes.
- Assisted in preparing monthly financial reports, supporting management decision-making.
- Implemented process improvements that enhanced data entry accuracy and efficiency.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
Education
High School Diploma -
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Customer relations
- Complaint handling
- Microsoft office suite proficiency
- Empathetic and genuine
- Customer complaint resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent - Federal Express
08.2021 - Current
Accounting Clerk - Michael Andrews Audio and Visual Services
01.2000 - 03.2020
Herbert Lehman High School - High School Diploma,