Sandra DeMedeiros
Seekonk,MA
Summary
Dedicated administrative professional with 30 years of customer service experience looking to be a part of a supportive and collaborative workforce. Qualifications include: computer proficient, strong customer focus, exceptional customer service skills, research and problem solving and highly adaptable to new systems and processes, with solid organization skills and exceptional attention to detail.
Overview
33
33
years of professional experience
Work History
Project Coordinator
Thielsch ESS Laboratory
Cranston, RI
03.2023 - Current
- Ensure accurate and comprehensive project documentation by reviewing analysis data, notes, and log-ins.
- Deliver prompt assistance to clients through phone and email, effectively responding to queries and resolving concerns.
- Produced accurate, timely reviews of project data to ensure reporting processes accuracy.
- Ensure successful completion of tasks with internal departments and external clients.
- Troubleshoot and resolved non-technical issues using support documentation and training..
- Consulted with project team members to identify and resolve issues
- Efficiently handling client requests through the accurate input of sample pick ups and bottle ware drop offs for analysis testing.
Promotional Advisor
Cool Air Creations
Lincoln, RI
11.2017 - 12.2019
- Performed data entry and research duties for a promotional company focused on customer satisfaction.
- Effectively multitasked by attending to phone calls, email inquiries, sales support activities while providing assistance to fellow team members when needed.
- Maintained knowledge of product offerings and prices, while staying up-to-date on production methods.
- Welcoming and assisting walk-in customers, creating quotes and ensuring timely order fulfillment.
- Responsible for entering accurate information into the system and ensuring data corrections or suggestions were made as needed before submitting orders to vendors/customers
Floral Assistant
Carousel Of Flowers And Gifts
East Providence, RI
01.2016 - 04.2017
- Answered and processed customer orders promptly and accurately through phone or online.
- Organized and ensured accurate and on-time daily deliveries.
- Placed orders with suppliers when necessary to restock inventory levels.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Assisted customers with selecting and purchasing flowers for special occasions.
- Delivered floral arrangements to local businesses and residences as needed.
Medical Administrative Secretary
Charter Care Associates
Lincoln, RI
03.2014 - 06.2015
- Created and maintained patient files, ensuring accuracy of information.
- Scheduled appointments for patients, verifying insurance coverage before confirming dates.
- Processed payments from patients using an automated billing system.
- Performed data entry tasks into electronic medical record systems.
- Managed incoming and outgoing mailings related to medical records requests or other correspondence between providers and insurance companies.
- Provided administrative secretarial support to physician and medical staff.
- Effectively communicated pertinent information to healthcare providers in a prompt and secure manner while overseeing the day-to-day activities of a busy patient office.
Certified Medical Assistant / Secretary
Bayside OBGYN Inc.
Providence, RI
05.2013 - 11.2013
- Performed administrative duties such as greeting patients, scheduling appointments, answering phones, and filing paperwork.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patient examinations.
Administrative Operations Specialist
Citizens Bank Financial Group, OP's Center
Riverside, RI
01.2002 - 05.2013
- Assisted corporate customers, branches, and phone bank with various account inquiries, electronic funds transfers such as direct deposit, unauthorized activity detection, unrecognizable debits/credits identification and other related concerns.
- Performed department functions and data entry responsibilities using software applications.
- Proactively researched and effectively communicated information to all levels of the organization.
- Conducted research on various topics related to departmental activities.
- Served as the point of contact for electronic death alerts notifications, including handling reclamations and conducting investigations related to delinquent accounts involving decedents' estates.
- Effectively interacted with the federal government and conducted research to retrieve funds deposited by various government agencies.
Data Entry Clerk
Pawtucket Mutual Insurance Co.
Pawtucket, RI
01.1992 - 01.2001
- Ensured accuracy and compliance of policy cancellation requests, releases, non-renewals, and reinstatements.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Utilized various office equipment including scanners and printers.
- Updated existing records with new or revised information as needed.
- Entered new homeowners applications into database and verified underwriters' input for accuracy.
Education
Certified Medical Assistant / Secretary - Medical
MotoRing Technical Training Institute (MTTI)
Seekonk, MA05-2013
Some College (No Degree) - Consumer Merchandising
Community College of Rhode Island
Lincoln01-1992
Skills
- Research
- Customer Service
- Data Entry
- Staff Training & Development
- Account Management
- Keyboarding, MS Office, Excel
- Flexible and Adaptable
- Detail Oriented
- Problem-Solving
- Multi Tasking
- Quick Learner
- Communication
- Dependability
- Motivated
- Team Player
Languages
Portuguese
Professional
Timeline
Project Coordinator
Thielsch ESS Laboratory
03.2023 - Current
Promotional Advisor
Cool Air Creations
11.2017 - 12.2019
Floral Assistant
Carousel Of Flowers And Gifts
01.2016 - 04.2017
Medical Administrative Secretary
Charter Care Associates
03.2014 - 06.2015
Certified Medical Assistant / Secretary
Bayside OBGYN Inc.
05.2013 - 11.2013
Administrative Operations Specialist
Citizens Bank Financial Group, OP's Center
01.2002 - 05.2013
Data Entry Clerk
Pawtucket Mutual Insurance Co.
01.1992 - 01.2001
Certified Medical Assistant / Secretary - Medical
MotoRing Technical Training Institute (MTTI)
Some College (No Degree) - Consumer Merchandising
Community College of Rhode Island
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