Sandra Erives
Clint,Texas
Summary
Patient services representative with 1 year + of experience providing excellent customer service to sick and injured patients Passionate and attentive cashier/customer service associate with a proven track record of providing great customer service Provided general clerical support, including data entry Customer service representative who meets and exceeds customer expectations by providing friendly, professional, and courteous service to clients Adaptable Day Porter with proven leadership skills in maintenance positions. Dependable professional skilled at eliminating potential hazards from facilities. Documented coordinating multiple, concurrent projects within deadlines.
Overview
7
7
years of professional experience
Work History
Porter
Deployed Services
El Paso, TX
10.2023 - 07.2024
- Greeted residents and provided assistance with their needs.
- Organized storage areas to maximize efficiency and promote a neat appearance.
- Stocked shelves and rotated inventory to ensure freshness of products.
- Monitored access points within the facility to prevent unauthorized entry or exit.
- Collaborated with government officials to provide relevant information regarding observed or suspected criminal activity in pods.
Specialty Inbound CSR
Teleperformance
El Paso, TX
03.2023 - 07.2023
- Ensured accuracy of information entered into the system by verifying data entry accuracy.
- Greeted patients, collected personal and insurance information, verified insurance coverage and obtained authorizations for services.
- Verified insurance eligibility for patients.
- Verified insurance coverage for each patient call.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of medication.
Medical Service Coordinator
Pear Interactive Network
Columbus, OH
02.2022 - 11.2022
- Handle administrative tasks, appointment scheduling, inventory management, and communications
- Organized clerical workers who provide support and assistance to medical staff, patients, and their families
- Helping with transitions of care and assessing patient needs and goals
- Strong work ethic and service skills
- Excellent communication and interpersonal skills
- Strong record-keeping and analytical skills
Financial Processor
Vanguard
Malver, PA
07.2022 - 09.2022
- Plans and prioritizes proactive outreach to clients, including scanning notable events; large asset transfers, forms downloaded, monitoring client interactions with various Vanguard reps
- Processors work in banking in the finance industry and prepare loan files and submit them to banks or mortgage lenders for approval and processing
FEMA Disaster Assistance Agent
Kforce
San Antonio, TX
10.2021 - 11.2021
- Supports citizens and emergency personnel to build, sustain, and improve the nation's capability to prepare for, protect against, respond to, recover from, and mitigate all hazards
- Containing the emergency - limiting its escalation or spread and mitigating its impacts
- Providing the public and businesses with warnings, advice and information
- Protecting the health and safety of responding personnel
FEMA Disaster Assistance Agent
Kforce
San Antonio, TX
09.2021 - 11.2021
- Provided a superior customer experience in order to build a loyal customer base
- Answered customer calls promptly to avoid long wait times on hold
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Used Microsoft Apps to accurately enter data into systems
- Complete and accurate work and keep customer files up to date
Package Handler (Seasonal)
FedEx
El Paso, TX
09.2021 - 10.2021
- Immediately informed the purchasing team of any missing or damaged items when unloading and receiving
- Kept company inventory safe and secure by organizing and securing storage areas
- Gained a thorough understanding of each shift's responsibilities and job tasks, prioritizing those that needed to be completed night away
- Used scanners to keep track of parcel details like condition and receipt
- Arranged the items in order of their final destination
- Used handheld scanners and physical logs to keep track of item movements
- Inspected packages for any product or package damage per shift
- Double-checked that packages were properly sealed
Sales Advisor
Office Depot
El Paso, TX
08.2021 - 09.2021
- Credit cards, checks, gift cards, and coupons were all processed by me
- Educated customers about promotions to increase sales
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Efficiently and accurately processed a large number of transactions
- Was in charge of arranging and stocking merchandise
Assistant
Emerald Costal Transportation LLC
El Paso, TX
01.2018 - 01.2020
- Ensured all customers were greeted with a warn, friendly smile
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Directed phone calls, guests, and mail to the appropriate staff members
- Keep front of office tidy and clean
- Answered multi line phones, routed calls and messages, and greeted visitors
Education
Cosmetology -
Clint High School
Clint, Texas05.2021
Skills
- Customer service
- Computer skills
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Office experience
- Organizational skills
- Cashiering
- Microsoft Excel
- Data entry
- English
Languages
- English
- Spanish
Timeline
Porter
Deployed Services
10.2023 - 07.2024
Specialty Inbound CSR
Teleperformance
03.2023 - 07.2023
Financial Processor
Vanguard
07.2022 - 09.2022
Medical Service Coordinator
Pear Interactive Network
02.2022 - 11.2022
FEMA Disaster Assistance Agent
Kforce
10.2021 - 11.2021
FEMA Disaster Assistance Agent
Kforce
09.2021 - 11.2021
Package Handler (Seasonal)
FedEx
09.2021 - 10.2021
Sales Advisor
Office Depot
08.2021 - 09.2021
Assistant
Emerald Costal Transportation LLC
01.2018 - 01.2020
Cosmetology -
Clint High School