Sandra ESPINOZA
Chicago,IL
Summary
Detail-oriented Dispatcher Clerk with 6 years managing technician schedules, optimizing routes, and tracking work orders. Expertise in time management, workflow prioritization, and customer service enhances efficiency in high-volume operations. Strong communication and multitasking abilities ensure timely resolution of work orders and customer concerns.
Overview
1
1
Language
6
6
years of professional experience
Work History
Dispatcher Clerk
Comcast
Minnetonka, Minnesota
02.2010 - 06.2016
- - Coordinated Comcast technician dispatches for service appointments and work orders.
- - Monitored service boards to identify and address delayed calls, reroutes, and priority requests.
- Communicated schedule changes to technicians and supervisors, ensuring alignment and efficient dispatch.
- - Communicated schedule changes with technicians, supervisors, and customers.
- - Resolved customer complaints promptly, adhering to company policies to maintain satisfaction.
Education
High School Diploma -
EDISON HIGH SCHOOL
Minneapolis, MN06-2004
Some College (No Degree) -
MCTC
Minneapolis, MNSkills
- Dispatch coordination
- Service scheduling
- Work order tracking
- Scheduling coordination
- Service board monitoring
- Call management
- Routing orders
- Route optimization
- Multitasking and organization
- Workflow prioritization
- Time management
- Analytical thinking
- Problem resolution
- Customer service
- Conflict resolution
Languages
Spanish
Professional
Timeline
Dispatcher Clerk
Comcast
02.2010 - 06.2016
High School Diploma -
EDISON HIGH SCHOOL
Some College (No Degree) -
MCTC