SUHELEN RIVERA
Lakeland,FL
Summary
Dependable Dispatcher with an understanding of the transportation industry. Ready to take the next step by joining a new organization where exceptional skills will be valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Dispatcher Clerk
EC Rivera Trucking LLC.
Lakeland, FL
02.2022 - 05.2024
- Adhered to safety regulations while monitoring vehicle performance throughout trips.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Processed invoices, bills of lading and other documents related to truck dispatching.
- Created daily reports detailing truck movements, delays, accidents or other incidents.
- Managed the maintenance of vehicles including scheduling preventative maintenance inspections.
- Provided customer service by responding to inquiries from customers regarding shipments.
- Evaluated route plans to identify potential improvements in fuel consumption costs.
- Investigated claims related to lost or damaged cargo shipments.
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Ensured all paperwork was completed accurately and in a timely manner.
- Communicated with vendors regarding shipment status updates.
- Prepared manifests and shipping documents for each load dispatched.
- Assigned loads to drivers based on customer requirements and availability.
- Maintained records of driver hours worked, rates paid and miles driven per trip.
- Reviewed freight bills for accuracy prior to payment processing.
- Provided customers contacting call center with exceptional service and support.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
Front Desk Medical Receptionist
Dr. Demosthenes
Lakeland, FL
07.2016 - 06.2019
- Scheduled appointments, managed patient records and updated medical histories.
- Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
- Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
- Prepared and maintained accurate medical charts for each patient visit.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Greeted patients, verified insurance information and collected copays.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Gathered, transcribed, and typed medical information into charts.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Checked patients in and out for appointments and collected co-payments.
- Followed infection control procedures to protect patients and staff in waiting area.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Informed patients of financial responsibilities prior to rendering services.
Education
High School Diploma -
Winter Haven Senior High School
05-1997
Some College (No Degree) - Administrative Assistance/Accounting
Traviss Technical College
Skills
- Scheduling Coordination
- Route Navigation
- Customer Relations
- Driver communication
- Service Coordination
- Data Entry
- Dispatch Coordination
- Schedule Management
- Work Order Management
- Processing orders
- Dispatching procedures
- Stress Tolerance
- Database updates
- Records Management
- Medical Charting
- Medical Billing
- Payment Collection
- HIPAA Guidelines
- Medical Records Management
- Patient callbacks
- Referral Verification
- Insurance Verification
- Mail Management
- Patient Scheduling
- Co-payment collection
- Documentation
- Records Maintenance
- Inpatient Care
- Appointment Scheduling
- Telephone Etiquette
- Patient Relations
- Appointment Setting
- Petty cash management
- Patient Registration
Timeline
Dispatcher Clerk
EC Rivera Trucking LLC.
02.2022 - 05.2024
Front Desk Medical Receptionist
Dr. Demosthenes
07.2016 - 06.2019
High School Diploma -
Winter Haven Senior High School
Some College (No Degree) - Administrative Assistance/Accounting
Traviss Technical College
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