Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sandra Felix

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Supervisor, Mail Operations Pharmacy Technician

CenterWell Pharmacy
08.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Hire, coordinate training and evaluate employees
  • Directed and implemented cost saving department projects
  • Work to ensure monthly and annual targets are met or expectations are justified
  • Devised and implemented processes and procedures to streamline operations.

Production Leader

Humana Pharmacy Dr. Call Queues
07.2011 - 08.2022
  • Promote positive employee relations supports staff education and development
  • Review daily requirements and forecasts to delegate work for optimal coverage
  • Resolved or escalated business problems to keep operations moving smoothly
  • Implemented and facilitated successful training programs to increase employee engagement, retention and productivity
  • Point person for multiple projects
  • Reviewed employee performance and delivered constructive feedback to improve performance
  • Oversee department Engagement Team

Certified Pharmacy Technician

Humana Pharmacy Failed Claims
07.2011 - 10.2015
  • Directed and supervised Prior Authorization Team
  • Increased associate retention and satisfaction by closely monitoring performances and problematic practices
  • Facilitated training classes to communicate policies and procedures to new hires
  • Promoted and encouraged department engagement

Certified Pharmacy Technician

Banner Thunderbird Hospital
01.2003 - 07.2011
  • Trained new-hires, pharmacy student, and volunteers
  • Implemented workflow procedure during renovation of new Pharmacy and IV-Pharmacy
  • Worked with management to maintain higher standard procedures dispensing narcotics and narcotic vault
  • Compound large-volumes of intravenous mixtures

Education

Master of Applied Leadership And Management -

Thunderbird School of Global Management
Tempe, AZ
08.2023

Bachelor of Arts - Business And Organizational Leadership

Arizona State University
Tempe, AZ
08.2021

Skills

  • Staff Training and development
  • Workflow Planning
  • Policy and Procedure Implementation
  • Process Improvement Strategies
  • Cultural Awareness
  • Employee Motivation
  • Regulatory Compliance
  • Budgeting and Cost Control

Certification

Certified Production Technician (CPT) First Aid and CPR Certified-Red Cross, February 2022, Expires February 2024

Timeline

Supervisor, Mail Operations Pharmacy Technician

CenterWell Pharmacy
08.2022 - Current

Production Leader

Humana Pharmacy Dr. Call Queues
07.2011 - 08.2022

Certified Pharmacy Technician

Humana Pharmacy Failed Claims
07.2011 - 10.2015

Certified Pharmacy Technician

Banner Thunderbird Hospital
01.2003 - 07.2011

Master of Applied Leadership And Management -

Thunderbird School of Global Management

Bachelor of Arts - Business And Organizational Leadership

Arizona State University

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Sandra Felix