SANDRA FELIX-GARCIA
Lomita,CA
Summary
Experienced bilingual representative with over 8 plus years of experience in telephone and face to face customer service. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and staff. Reliable and focused on delivering high-quality patient care. Eager to continue to grow professionally. Pursuing a part time job with a company that will recognize and value my work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Blanco Family Dental
01.2019 - Current
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Update and enter patient information in Eaglesoft system.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits.
- Check status on outstanding claims or any billing issue to ensure payment.
- Create treatment plans showing insurance coverage and copayments.
- Present treatment plans, explain procedures and discuss payment options to help patients decide what works best for them to ensure high case acceptance.
- Streamlined insurance verification processes to improve claim approvals and reimbursement efficiency.
- Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
Shipping Associate
Koi CBD
01.2018 - 01.2019
- Updated ShipStation system with data such as weights, charges and discrepancies.
- Arranged, secured and labeled boxes with speed and accuracy.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Checked products and rejected damaged items from shipments.
- Assembled product containers and crates.
- Used basic math skills to calculate and check weights.
- Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
Manager Assistant
University Tire & Auto Service
01.2017 - 01.2018
- Assist manager in organizing, planning and implementing strategies.
- Track weekly, monthly, and quarterly progress of sales representatives.
- Communicate with customers and evaluate their needs.
- Answer phone calls, inquiries and schedule appointments.
- Weekly, monthly, and quarterly courtesy calls to customers.
Sales Representative
Boost Mobile
01.2015 - 01.2017
- Excellent telephone and face to face customer service.
- Evaluated customer accounts information to assess current issues and determine potential solutions.
- Maintained calm, friendly disposition with upset customers to de-escalate stressful situations.
- Assisted customers with item preferences and completing purchases.
- In charge of inventory when restocking (quickbooks).
- Filling of every daily transaction of cash register.
Education
High School Diploma -
South East High School
South Gate, CA06.2014
Skills
- Bilingual (English & Spanish)
- Outstanding customer service
- Telephone etiquette
- Communication and social skills
- Computer literate
- Multi-tasking ability
- Quick learner
- Organizational skills
- Scheduling
- Insurance verification
- Office administration
Certification
BLS Certification, American Heart Association- March 2026 - March 2028
Timeline
Patient Care Coordinator
Blanco Family Dental
01.2019 - Current
Shipping Associate
Koi CBD
01.2018 - 01.2019
Manager Assistant
University Tire & Auto Service
01.2017 - 01.2018
Sales Representative
Boost Mobile
01.2015 - 01.2017
High School Diploma -
South East High School