Sandra Figueroa
Bedford,TX
Summary
Detail-oriented Assistant Manager offers more than 20 years of experience in a leadership position. Establishes clear guidelines and enforces consistent policies to keep staff safe, motivated and on target to achieve important objectives. Excellent relationship building, multitasking and decision making skills.
Overview
12
12
years of professional experience
Work History
Assistant Manager/Co-Manager
Sonic Drive In, DL Rogers Corp
Fort Worth, TX
05.2021 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed business performance data and forecasted business results for upper management.
Assitant Manager/General Manager
Sonic Drive In, Ervin Group
Carrollton, TX
12.2019 - 05.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Assistant Manager/ Co-Manager
Sonic Drive In, DL Rogers Corp.
Sweetwater, TX
05.2012 - 12.2019
- Analyzed financial data such as sales reports and cost analysis reports to optimize profits.
- Provided guidance on menu changes or seasonal specials based on market trends.
- Supervised daily operations including scheduling shifts for kitchen staff members.
- Coordinated with suppliers to ensure timely delivery of orders according to specifications.
- Trained new employees on food safety procedures and protocols.
- Maintained cleanliness of work areas to reduce the risk of contamination or spoilage of food items.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
Education
High School Diploma -
Moriarty High School
Moriarty, NM05-1997
Skills
- Excellent written and verbal communication
- Fluent in English and Spanish
- Orientating and Training
- Budgeting and Finance
- Operations Management
- Product and Service Knowledge
- Excellent time management
Accomplishments
- Gulf Bay Management Award - Highest net sales for year 2014
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Manager/Co-Manager
Sonic Drive In, DL Rogers Corp
05.2021 - Current
Assitant Manager/General Manager
Sonic Drive In, Ervin Group
12.2019 - 05.2021
Assistant Manager/ Co-Manager
Sonic Drive In, DL Rogers Corp.
05.2012 - 12.2019
High School Diploma -
Moriarty High School
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