Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
CustomerServiceRepresentative

Sandra Flores

Brownsville,TX

Summary

Professional with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

PSCU
06.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Tutor

Balbina Sandoval
08.2015 - 10.2021
  • Provided homework assistance using specific curriculum and materials.
  • Supported student with helpful study habits and exam strategies.


Customer Service Representative

Alorica
05.2020 - 03.2021
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Bartender

Tosh Inc.
07.2010 - 11.2013
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Education

Software Specialist -

South Texas College
McAllen, TX
06.2010

General Studies -

University of Texas Brownsville
Brownsville, TX
01.2009

High School Diploma -

Rivera High School
Brownsville, TX
01.2008

Skills

  • Customer Service
  • Problem-solving abilities
  • Strong multitasking
  • Active Listening
  • Critical Thinking

Additional Information

Great customer service, memorization, and multitasking skills. Goal oriented, fast learner, efficient, computer savvy, and responsible.

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

PSCU
06.2022 - Current

Customer Service Representative

Alorica
05.2020 - 03.2021

Tutor

Balbina Sandoval
08.2015 - 10.2021

Bartender

Tosh Inc.
07.2010 - 11.2013

Software Specialist -

South Texas College

General Studies -

University of Texas Brownsville

High School Diploma -

Rivera High School
Sandra Flores