Sandra Gomez
Des Plaines,IL
Summary
COBRA Processor at Benefitexpress/WEX with a strong work ethic and attention to detail. Experienced with processing and optimizing workflow efficiency. Utilizes strong organizational skills and attention to detail to maintain compliance and accuracy.
Overview
27
27
years of professional experience
Work History
COBRA Processor
Benefitexpress/WEX
05.2015 - 07.2025
- Knowledge of COBRA laws and regulations.
- Effectively plan and organize daily tasks to meet client deliverables and deadlines.
- Proficient in navigating and correlating data between direct bill systems (WEX/COBRApoint) and MBE.
- Execute daily operations in alignment with client-specific processing procedures.
- Conduct peer reviews of COBRA and Direct Bill data processed in COBRApoint and MBE.
- Ensure carriers maintain accurate and up to date coverage information for all participants.
- Manual carrier updates and audit processes.
- Process Annual Enrollment election changes across COBRApoint, MBE, and carrier platforms.
- Maintain and update departmental documentation to reflect current procedures.
- Process Dependent age out and Medicare reports.
- Respond to Call center escalations via email within 24–48 hours.
Call Center Representative
Benefitexpress/WEX
09.2008 - 05.2015
- Provided exceptional customer support through effective communication and problem-solving skills.
- Managed high call volumes while consistently meeting service quality.
- Trained new representatives on internal systems and operational procedures.
- Resolved complex inquiries using in depth knowledge of benefits administration software.
- Handled customer complaints and inquiries with professionalism and efficiency, ensuring high satisfaction.
- Demonstrated working knowledge of COBRA and FSA, assisting customers with annual enrollment processes.
Third Assistant Manager
Jewels Osco
12.1998 - 09.2008
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on customer service protocols and store practices.
- Handled daily cash reconciliation, maintaining accurate financial records for the store.
- Manage, supervised, and provide leadership to approximately 50 team members in the store.
- Control and execute shirk standards.
- Establish and maintain a working relationship with all staff and supervisors.
Education
Maine West High School
Des Plaines, ILSkills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Data entry experience
- Multitasking and organizing
- Employee training
- Document management
- Microsoft Excel
- Strong work ethic
Timeline
COBRA Processor
Benefitexpress/WEX
05.2015 - 07.2025
Call Center Representative
Benefitexpress/WEX
09.2008 - 05.2015
Third Assistant Manager
Jewels Osco
12.1998 - 09.2008
Maine West High School
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