Sandra Gutovic
Schererville,IN
Summary
Well-qualified Job Title with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Above all fast learner.
Overview
19
19
years of professional experience
Work History
Dispatcher
Doms Nationwide
05.2016 - 01.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
Customer Service Representative
Cargo Pacific Logistics
05.2006 - 05.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Met customer call guidelines for service levels, handle time and productivity.
Store Associate
Avala
09.2002 - 01.2005
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Molder
Point Medical
05.2005 - 11.2006
- Used tools to cut, trim and shape Number molds daily.
- Mentored junior molders on best practices, contributing to overall skill development within the team.
- Ensured timely delivery of products by prioritizing tasks and efficiently managing workload.
- Observed operations of automatic molding machinery to detect and correct jams or malfunctions.
Education
LakeCentral High School
Saint John, IN06.2003
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Problem-solving
- Customer relations
- Map reading
- Record keeping
- Tracking systems
- Call handling
- Training new hires
Languages
Serbian
Native or Bilingual
Timeline
Dispatcher
Doms Nationwide
05.2016 - 01.2022
Customer Service Representative
Cargo Pacific Logistics
05.2006 - 05.2009
Molder
Point Medical
05.2005 - 11.2006
Store Associate
Avala
09.2002 - 01.2005
LakeCentral High School
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