Sandra Harrison
Hazelwood,MO
Summary
Proven Front Desk Specialist/Dispensing Optician at Clarkson Eyecare, adept in building relationships and offering top-notch customer service. Excelled in problem-solving, ensuring patient satisfaction by efficiently addressing eyewear issues. Demonstrated expertise in scheduling and financial transactions at Crowne Plaza Hotel & Resorts, enhancing operational efficiency.
Overview
13
13
years of professional experience
Work History
Front Desk Specialist/Dispensing Optician
Clarkson Eyecare
09.2020 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Completed patient referrals to other medical specialists.
- Obtained payments from patients and scanned identification and insurance cards.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Worked @ high volume office / checking patients in / did medical testing when needed
Night Auditor
Crowne Plaza Hotel & Resorts
06.2011 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Check Guests in & out, assisted with reservations on a daily basis
Education
High School Diploma -
Sumner High School
St Louis, MO06.1993
Skills
- Building Relationships
- Scheduling appointments
- Customer Service
- Problem-solving skills
Timeline
Front Desk Specialist/Dispensing Optician
Clarkson Eyecare
09.2020 - Current
Night Auditor
Crowne Plaza Hotel & Resorts
06.2011 - Current
High School Diploma -
Sumner High School
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