Sandra Hernandez Trejo
Sioux City,IA
Summary
Accomplished professional with a proven track record at Central Bank, adept in customer service and problem resolution. Excelled in cross-selling products and maintaining operational accuracy, achieving a zero error rate in cash handling. Skilled in Spanish, enhancing communication and support across diverse customer bases. Demonstrates strong business administration capabilities and a commitment to continuous learning and improvement.
Overview
9
9
years of professional experience
Work History
Teller II
Central Bank
06.2022 - 07.2024
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained account information to customers in detail as needed.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Performed special services for customers, ordering bank cards and checks.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Assistant Dietician
MercyOne Hospital
05.2020 - 05.2022
- Streamlined dietary operations by maintaining accurate records of patient information, food allergies, and preferences.
- Developed comprehensive educational materials for patients related to various health conditions and their respective dietary requirements.
- Organized relevant training sessions for fellow dieticians, fostering a culture of continuous learning within the department.
- Collaborated with interdisciplinary healthcare teams to optimize patient nutrition and overall wellbeing.
Teacher's Assistant
WITCC
08.2015 - 05.2018
- Organized educational resources to streamline access for teachers and students.
- Assisted in classroom management for creating a positive learning environment.
- Supported classroom activities by assisting teachers with lesson preparation and material organization.
- Prepared and maintained a tidy classroom environment to promote focus and productivity.
Customer Service Associate
JCPenney
08.2016 - 04.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - Business Administration
Wayne State College
Wayne, NE05-2022
Associate of Arts - Business Administration
Western Iowa Tech Community College
Sioux City, IA05-2018
Skills
- Customer Service and Assistance
- Problem Resolution
- Administrative and office support
- Spanish Speaking
- Interpretation and Translation Services
- Clerical Support
- Business Administration
Timeline
Teller II
Central Bank
06.2022 - 07.2024
Assistant Dietician
MercyOne Hospital
05.2020 - 05.2022
Customer Service Associate
JCPenney
08.2016 - 04.2018
Teacher's Assistant
WITCC
08.2015 - 05.2018
Bachelor of Arts - Business Administration
Wayne State College
Associate of Arts - Business Administration
Western Iowa Tech Community College
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