To demonstrate exceptional drive and dedication. Also to accomplish objectives whilst exceeding customers expectations, working efficiently, to deliver quality service and fostering a positive work attitude.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Home Health Aide
Privatus Care Solutions
Manhattan
05.2025 - Current
Assisted clients with daily living activities and personal care needs.
Monitored and recorded patient vital signs and health changes.
Branch Manager
ANGULLAR CONSULTANTS
Jamaica
03.2010 - 09.2024
Developed strategies to enhance customer satisfaction, leading to improved client retention.
Direct daily operations of the branch.
Resolved customer complaints promptly, ensuring high levels of customer loyalty.
Conduct performance evaluation and reviews.
Managed staff scheduling, hiring, and training to maintain optimal branch operations.
Customer Service Manager
Cable & Wireless Jamaica Ltd
05.2003 - 03.2010
Develop and implement strategies to providing
Monitor staff performance to ensure adherence to company standards and quality control.
Conduct regular training sessions for staff on new products and services.
Ensure prompt response to customer enquiries and make recommendations.
Customer Service Supervisor
Airports Authority of Jamaica
Jamaica
05.1990 - 05.2003
Staff training, supervision and scheduling.
Mapping flight plans and billing.
Resolve operational problems, informing airlines and airports on key issues.
Disseminating on time information to tenants, passengers, airlines and the general public.