Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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SANDRA HUMPHREY

Jamaica

Summary

To demonstrate exceptional drive and dedication. Also to accomplish objectives whilst exceeding customers expectations, working efficiently, to deliver quality service and fostering a positive work attitude.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Home Health Aide

Privatus Care Solutions
Manhattan
05.2025 - Current
  • Assisted clients with daily living activities and personal care needs.
  • Monitored and recorded patient vital signs and health changes.

Branch Manager

ANGULLAR CONSULTANTS
Jamaica
03.2010 - 09.2024
  • Developed strategies to enhance customer satisfaction, leading to improved client retention.
  • Direct daily operations of the branch.
  • Resolved customer complaints promptly, ensuring high levels of customer loyalty.
  • Conduct performance evaluation and reviews.
  • Managed staff scheduling, hiring, and training to maintain optimal branch operations.

Customer Service Manager

Cable & Wireless Jamaica Ltd
05.2003 - 03.2010
  • Develop and implement strategies to providing
  • Monitor staff performance to ensure adherence to company standards and quality control.
  • Conduct regular training sessions for staff on new products and services.
  • Ensure prompt response to customer enquiries and make recommendations.

Customer Service Supervisor

Airports Authority of Jamaica
Jamaica
05.1990 - 05.2003
  • Staff training, supervision and scheduling.
  • Mapping flight plans and billing.
  • Resolve operational problems, informing airlines and airports on key issues.
  • Disseminating on time information to tenants, passengers, airlines and the general public.

Education

University College of Caribbean
St James, Jamaica
01-2005

Certification of Participation - Customer Service

Aeroports De Montreal Internaonal
Canada
01-1998

High School Diploma -

Ruseas High School
Hanover, Jamaica
01-1986

Skills

  • Customer Service
  • Work Prioritization
  • Verbal/Written Communication
  • Team Work
  • Problem Solving
  • Proficient in Microsoft Word
  • Excel Office

References

Available upon request

Certification

  • HHA Certificate

Timeline

Home Health Aide

Privatus Care Solutions
05.2025 - Current

Branch Manager

ANGULLAR CONSULTANTS
03.2010 - 09.2024

Customer Service Manager

Cable & Wireless Jamaica Ltd
05.2003 - 03.2010

Customer Service Supervisor

Airports Authority of Jamaica
05.1990 - 05.2003

University College of Caribbean

Certification of Participation - Customer Service

Aeroports De Montreal Internaonal

High School Diploma -

Ruseas High School
SANDRA HUMPHREY