Sandra Jackson
Summary
Accomplished Senior Accounts Receivable Specialist with a proven track record at Oxford Global Resources LLC, adept in PeopleSoft and Excel. Demonstrated expertise in reducing uncollected revenue and enhancing client satisfaction through exceptional service and innovative solutions. Skilled in cross-departmental coordination and vendor management, ensuring seamless operational integration and confidentiality.
Overview
33
33
years of professional experience
Work History
Senior Accounts Receivable Specialist
Oxford Global Resources LLC
06.2010 - 01.2025
- Coordinated efforts across departments such as Finance and Sales teams to address potential issues affecting account reconciliation and collection.
- Reconciled discrepancies between invoices and customer payments efficiently, resolving any disputes promptly.
- Monitored credit limits, reducing risk exposure by proactively addressing potential delinquencies.
- Reduced uncollected revenue through diligent follow-ups with clients on overdue invoices.
- Supported Cash Applications with month-end close by researching, verifying payment information and applying ACH and/or check payments as needed,
Collections Specialist
Riso, Incorporated
02.2007 - 05.2010
- Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
- Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
- Executed daily operations of reviewing customer's accounts prior to releasing supplies and services.
- Collaborated with cross-functional teams for seamless integration of collections efforts with other business operations.
- Researched accounts and completed due diligence to resolve collection problems.
- Researched billing errors and discrepancies to initiate corrective action.
Office Manager
X-Cel Corp.
02.1992 - 10.2006
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Arts - Psychology
Mount Mercy University
Cedar Rapids, IAAssociate of Arts - General
Waldorf College
Forest City, IASkills
- Experienced in PeopleSoft
- Vendor Management Expertise
- Accurate payment posting
- Experienced with High Radius Software Applications
- Payment Verification
- Conflict Resolution
- End-of-Month Financial Closing
- Effective Collection Strategies
- Customer Support Expertise
Timeline
Senior Accounts Receivable Specialist
Oxford Global Resources LLC
06.2010 - 01.2025
Collections Specialist
Riso, Incorporated
02.2007 - 05.2010
Office Manager
X-Cel Corp.
02.1992 - 10.2006
Bachelor of Arts - Psychology
Mount Mercy University
Associate of Arts - General
Waldorf College
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