Sandra Johnson
Miami,FL
Summary
Certified Flight Attendant with expertise in passenger safety and in-flight service. Knowledgeable in safety protocols and procedures, ready to enhance the travel experience for passengers. Committed to maintaining comfort and professionalism during challenges of air travel.
Overview
3
3
Languages
1
1
Certification
19
19
years of professional experience
Work History
Flight Attendant
WORLD ATLANTIC AIRLINES
Miami, Florida
05.2024 - Current
- Demonstrated and enforced safety protocols to protect passenger safety.
- Completed pre-flight safety checks on emergency equipment and exits before departure.
- Supported passengers during emergency situations, including evacuations.
- Handled passenger requests and in-flight issues, including medical emergencies and customer complaints.
- Answered passenger questions and resolved concerns to improve flight comfort.
- Prepared cabin for takeoff by checking supplies and maintaining cleanliness for comfortable travel.
- Worked with flight crew to support smooth, coordinated service.
- Relayed flight deck updates to passengers, including turbulence warnings and delay notices.
- Shared flight details such as arrival times and weather updates.
- Reported flight issues and incidents to flight crew and ground staff after departure.
- Completed post-flight paperwork and incident reports, including medical and safety details.
- Assisted international passengers in multiple languages for clear communication.
- Provided assistance to international passengers in multiple languages to ensure effective communication.
Passenger Services Agent to COPA AIRLINES
TRIANGLE SERVICES -Fort Lauderdale International Airpot
Miami, Florida
01.2024 - 12.2024
- Check in passengers and complete the boarding process for Copa Airlines.
- Offering passengers the best travel experience by providing excellent service from check-in to boarding.
- Provided Full Inclusive Service (FIS) assistance to passengers post-disembarkation, handling baggage claims, addressing issues, and delivering exceptional service while analyzing methods and anticipating problems. Reservations, itinerary changes, cancellations, refunds, credits and everything related to the process of selling and modifying reservations.
- Monitored flow of operations from check-in to boarding, assisting customers and preparing limited release report.
- Inspect and verify passenger documentation (Passport, Boarding Pass, TIMATIC)
- Ensured compliance with operational standards during all processes.
- Compliance with Copa Airlines' insurance policies and procedures
- Comprehensive record of all flight details.
- Managed documents and data efficiently using Excel and Word software.
Passenger Services Agent /Lead
SWISSPORT USA -Miami International Airpot
Miami, Florida
04.2022 - 05.2024
- Check in passengers and complete the boarding process for GOL, IBERIA, FRENCH BEE and PORTER Airlines.
- Managed entire flight process, including pre check-in, boarding, and post-flight reports, ensuring smooth operations.
- Inspect and verify passenger documentation (Passport, Boarding Pass, TIMATIC)
- Completed work assignments on time and in accordance with GOL and Iberia policy, while monitoring the flow of operations from check-in to boarding.
- Trained new employees on SABRE, AMADEUS, and other aeronautics systems to enhance operational readiness.
- Maintained operational compliance by fulfilling responsibilities and improving processes.
- Observe and analyze the methods used and the results obtained and anticipate any problem. Reservations, itinerary changes, cancellations, refunds, credits and everything related to the process of selling and modifying reservations.
- Analyzed team performance and developed strategies to motivate staff, resulting in effective problem resolution.
Manager
LILY'S FASHION -Broward
Miami, Florida
04.2021 - 06.2022
- Oversee and coordinate the daily operations of the exclusive clothing boutique, ensuring an efficient and welcoming environment.
- Lead and motivate the sales team, providing guidance and training to achieve goals and deliver exceptional customer service.
- Evaluate staff performance and conduct regular assessments to support professional growth and development.
- Collaborate with upper management to establish long-term goals and strategies for the boutique.
- Developed marketing and promotional strategies that enhanced boutique visibility and attracted new customers.
- Manage inventory, placed orders, and monitored stock levels to ensure exclusive and up-to-date assortment.
- Collaborate with designers and suppliers to ensure availability of the latest trends and exclusive products.
- Maintain high-quality visual merchandising standards to showcase merchandise attractively. Manage financial transactions, including cash register closure, deposits, and sales reporting. Resolve issues and address customer concerns effectively to maintain customer satisfaction and loyalty.
Commercial Technical Advisor Refinish at PPG S.A.
PPG INDUSTRIES COLOMBIA LTDA Bogota Colombia
Bogota
04.2008 - 02.2016
- Develop sales strategies to drive the growth of automotive refinishing, architectural, and aircraft paint products.
- Identified and prospected new clients in automotive, architectural, and aerospace sectors, provided specialized technical advice, collaborated with marketing for trade shows and events, conducted technical presentations and product demonstrations, maintained client portfolio, cultivated relationships, ensured satisfaction, and analyzed client needs for personalized solutions.
- Achieved sales targets, reported performance and market trends, and adapted sales strategies based on insights about trends and technological advances in automotive, architectural, and aerospace sectors.
- Opened new customer accounts, ensured compliance with monthly sales budgets, generated sales statistics, and prepared monthly sales reports while executing customer incentives, advertising, and brand positioning strategies.
- Managed sales for key clients across Colombia, focusing on corporate, industrial, and retail sectors. Corporate, Industrial and wholesalers and retail customers in different cities of the Country.
- Oversaw portfolio management to ensure timely payments of clients' financial obligations.
- Collaborated with the product development team to share market feedback.
Education
Professional Technician - Engineering Systems
Fundacion Escuela Superior Esatec
Bogota, ColombiaSkills
- Safety protocol compliance
- Emergency response
- Customer service excellence
- Effective communication
- Problem-solving
- Attention to detail
- Organizational Skills
Personal Information
- Nationality: American - Colombian
- Driving License: U.S. Driver's license, Passenger Loading Bridge Operators Permit (MDAD)
Certification
- Emergency Plan, Boardings Process, AVSEC SAP ING, Security Ramp, Human Factors, Payment Card Industry, SMS, Start Allianze, Dangerous Goods, Fire Safety Awareness, Heat Illnes, Hostile Work Enviroment, Data Protection
- FAA Flight Attendant
Languages
English
Professional
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Flight Attendant
WORLD ATLANTIC AIRLINES
05.2024 - Current
Passenger Services Agent to COPA AIRLINES
TRIANGLE SERVICES -Fort Lauderdale International Airpot
01.2024 - 12.2024
Passenger Services Agent /Lead
SWISSPORT USA -Miami International Airpot
04.2022 - 05.2024
Manager
LILY'S FASHION -Broward
04.2021 - 06.2022
Commercial Technical Advisor Refinish at PPG S.A.
PPG INDUSTRIES COLOMBIA LTDA Bogota Colombia
04.2008 - 02.2016
Professional Technician - Engineering Systems
Fundacion Escuela Superior Esatec