Sandra Johnson
Muldrow,OK
Summary
Retail sales professional with strong customer service and product knowledge. Drives sales targets through clear communication and accurate assessment of customer needs. Solves customer issues to improve shopping experiences and strengthen loyalty.
Overview
23
23
years of professional experience
Work History
Medical Denials Specialist
Shared Service Center
02.2015 - 09.2025
- Drafted appeal letters to challenge medical denials and recover claims.
- Reviewed medical denials and processed files for accuracy and regulatory compliance.
- Investigated claim discrepancies and followed established procedures to resolve issues.
- Conducted detailed claim reviews to verify insurance information and supporting records.
- Maintained organized records and assisted smooth workflow operations.
Quality Control Team Lead
Citi Trends
04.2011 - 02.2015
- Helped improve quality control activities, supporting team operations and standards compliance.
- Checked work for accuracy, following company standards and reducing errors.
- Assisted team members with questions and problems, supporting collaborative work environment.
- Verified freight shipments for accuracy.
Store Manager
Dollar General
03.2009 - 04.2011
- Supported daily store operations and delivered positive customer service.
- Answered customer questions and helped maintain smooth store flow and shopping experience.
- Assisted with employee supervision and coordinated daily tasks to improve team performance.
- Built work schedules to support staffing coverage and customer traffic.
- Kept store areas organized, merchandise well presented, and inventory standards consistent.
- Completed inventory counts to support accurate stock tracking.
- Handled freight deliveries to support timely product availability.
- Processed daily cash deposits to support accurate financial records.
- Applied loss prevention practices to reduce shrinkage and theft.
Check-out Supervisor
Sam's Club
07.2002 - 03.2009
- Supported checkout operations to keep transactions smooth and assist front-end team members.
- Coordinated employee schedules to improve front-end coverage during peak customer demand.
- Helped customers resolve checkout concerns and improve customer satisfaction.
- Maintained accurate transactions and efficient customer service.
- Processed daily cash deposits.
Education
License - Ministry
Greater New Bethel Baptist
Sallisaw, OK08-2011
License - Cosmetology And Business Retail
Academy of Salon And Spa
Fort Smith, AR01-2010
GED -
Arkansas High School Diploma
Fort Smith, AR03-2000
Skills
- Cash handling and accuracy
- Inventory management
- Merchandise presentation
- Checkout operations
- Conflict resolution
- Store scheduling
- Effective communication
- Problem solving
- Freight receiving
- Retail operations
- Team collaboration
- Self-directed learning
- Customer engagement
- Approachability and reliability
- Punctuality in service delivery
- Hospitality services
- Verbal and written communication
- Flexible scheduling
- Returns processing
- Price tagging accuracy
- Order processing efficiency
- Transaction processing
- Data entry
Timeline
Medical Denials Specialist
Shared Service Center
02.2015 - 09.2025
Quality Control Team Lead
Citi Trends
04.2011 - 02.2015
Store Manager
Dollar General
03.2009 - 04.2011
Check-out Supervisor
Sam's Club
07.2002 - 03.2009
License - Ministry
Greater New Bethel Baptist
License - Cosmetology And Business Retail
Academy of Salon And Spa
GED -
Arkansas High School Diploma