Sandra Kreps
Leslie,MI
Summary
Dedicated dental receptionist known for streamlining appointment scheduling and managing patient records effectively. Strong communication skills and attention to detail have contributed to improved workflow processes and exceptional patient experiences.
Overview
2026
2026
years of professional experience
Work History
Dental Receptionist
Pongoncheff Dental
, MI
12.2018 - Current
- Greeted patients warmly and scheduled appointments efficiently.
- Managed patient records using PracticeWorks by Sensai.i
- Verified insurance information and processed patient payments accurately.
- Maintained a clean and organized reception area for a welcoming environment.
- Collaborated with team members to improve workflow processes regularly.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed patient records using electronic health record systems.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Processed referrals for specialist care when requested by physicians or patients.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Perform regular reviews on AR workflows to reduce delinquency in past-due accounts to improve.the bottom line.
Medical Assistant
The Family Doc
Haslett, Michigan
2014 - 12.2018
- Assisted physicians with patient examinations and medical procedures.
- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Prepared examination rooms by sterilizing instruments and ensuring cleanliness.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Clerk
Fairview Party Store
Mason, Michigan
05.2012 - 05.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Restocked shelves and organized store displays to enhance product visibility.
- Maintained cleanliness and organization of the store environment regularly.
- Processed customer orders promptly and accurately.
Medical Assistant
Steven Owens Family Practice
Mason, Michigan
09.2005 - 10.2014
- Assisted physicians with patient examinations and medical procedures.
- Responded to patient inquiries and provided support in a friendly manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
Education
Certified National Medical Assistant - Medical Assistant
Ross Medical Education Center
Lansing, MI01-2002
High School Diploma -
Mason High School
Mason, MI06-2001
Skills
- Medical records management
- Insurance verification
- Appointment scheduling
- PracticeWorks proficiency
- HIPAA compliance
- Patient relationship management
- Effective communication
- Attention to detail
- Problem solving
- Typing and filing
- Office administration
- Insurance claims
- Payment processing
- Medical terminology
- EMR / EHR
- Billing support
Timeline
Dental Receptionist
Pongoncheff Dental
12.2018 - Current
Clerk
Fairview Party Store
05.2012 - 05.2016
Medical Assistant
Steven Owens Family Practice
09.2005 - 10.2014
Medical Assistant
The Family Doc
2014 - 12.2018
Certified National Medical Assistant - Medical Assistant
Ross Medical Education Center
High School Diploma -
Mason High School