Sandra Lattimore
Willoughby Avenue Apt 5w,NY
Summary
Dynamic Direct Support Professional with a proven track record at Services for the UnderServed Inc, skilled in crisis intervention and compassionate caregiving. Enhanced client self-sufficiency through tailored support plans and effective skill-building activities, fostering positive relationships and ensuring safety through meticulous medication management and documentation.
Overview
17
17
years of professional experience
Work History
Direct Support Professional
Services for the UnderServed Inc
Brooklyn, NY
10.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Assistant Teller Manager
Avw Check Cashing
Brooklyn, NY
02.2022 - 05.2023
- Facilitated smooth operations, managing daily schedules, assigning tasks, and monitoring staff performance.
- Assisted in achieving branch sales goals through cross-selling financial products and services to customers.
- Reduced wait times during peak business hours by implementing efficient scheduling strategies that maximized available resources.
- Ensured compliance with federal regulations by staying informed on industry developments and updating
- Oversaw teller staff performance evaluations, providing guidance on professional development opportunitieswhere appropriate.
- Strengthened team morale through ongoing coaching, training, and support for new and existing tellers.
- Enhanced customer satisfaction by efficiently handling transactions and addressing client concerns.
- Streamlined workflow processes by identifying areas for improvement within the branch''s daily operations.
Head Custodian
North Side Independent School District
Brooklyn, NY
03.2017 - 05.2022
- Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
- Contributed to a positive school culture through professional interactions with students, staff, and visitors.
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld a well-maintained school environment by coordinating deep-cleaning tasks during breaks and holidays.
- Reported vandalism or other damage to property to supervisor.
- Enhanced cleanliness and sanitation by implementing efficient custodial procedures and using appropriate cleaning solutions.
- Provided prompt resolution to facility-related issues reported by staff or students through effective communication and follow-up actions.
- Maintained open lines of communication with administrators regarding any upcoming projects that might impact custodial operations.
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Completed routine floor stripping, sealing, and finishing.
- Ensured proper disposal of hazardous materials according to established safety protocols for environmental protection.
- Reduced maintenance costs by conducting regular inspections of facilities and identifying areas requiring attention or repairs.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained floor cleaning and waxing equipment.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Custodian and Payroll
New York City Department Of Education
Brooklyn, NY
08.2015 - 03.2017
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Maintenance Worker
New York City Housing Authority
Brooklyn, NY
02.2011 - 06.2015
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Assisted in maintaining outdoor areas such as landscaping, snow removal, and general upkeep efforts for an aesthetically pleasing environment yearround.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Maintained a well-organized workspace and inventory system for tools and supplies, leading to increased productivity.
- Collaborated with other team members to complete complex repair projects within deadline constraints.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Sustained a high level of cleanliness in common areas, restrooms, and other shared spaces by performing regular janitorial duties.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
Paralegal Assistant
Julie Clark Attorney of Law
Brooklyn, NY
03.2008 - 06.2009
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
- Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
Education
High School Diploma -
City-as-school High School
Brooklyn, NY06.2011
Skills
- Crisis intervention
- Medication management
- Client documentation
- Support planning
- Skill building
- Problem solving
- Time management
- Training techniques
- Compassionate care
- Behavior redirection
- Medication administration
- Compassionate caregiving
- Housekeeping tasks
- Verbal and written communication
- Positive reinforcement
- First aid and CPR
- Community activities
- Adaptive equipment use
- Documentation and recordkeeping
- Relationship building
- Appointment scheduling
Timeline
Direct Support Professional
Services for the UnderServed Inc
10.2023 - Current
Assistant Teller Manager
Avw Check Cashing
02.2022 - 05.2023
Head Custodian
North Side Independent School District
03.2017 - 05.2022
Custodian and Payroll
New York City Department Of Education
08.2015 - 03.2017
Maintenance Worker
New York City Housing Authority
02.2011 - 06.2015
Paralegal Assistant
Julie Clark Attorney of Law
03.2008 - 06.2009
High School Diploma -
City-as-school High School