Sandra Lopez

Chicago

Overview

years of professional experience

Northwestern Hospital

03.2024 - Current

Provided exceptional customer service to patients, answering questions and addressing concerns.
Handled in-basket for 8 surgeons , reschedules, template change, scan request and post op visits.
Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Built and maintained positive working relationships with patients and staff.

Chicago Cosmetic Surgery and Dermatology

11.2022 - 02.2024

Handled incoming and outgoing phone calls and routed callers to appropriate personnel.
Coordinated schedules and appointments using company calendars for upcoming and future visits.
Greeted all patients, assisted with check in and out of visits.
Verified insurance, collected deductibles and any outstanding balances.
Knowledgeable with Aspire, Alle, and Neorewards
Proficient with Microsoft Office, EMR systems, and Nextech
Assist patients with product recommendations and prescriptions.

Massage Envy

07.2019 - 11.2022

Maximized efficiency through time management and staff supervision to boost productivity.
Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
Utilized promotions, print and digital marketing to attract new clients.
Encourages and pushed membership sales, worked alongside service providers to increase revenue.

Bliss Spa

05.2014 - 02.2019

Assisted customers by answering questions, responding to inquiries and handling telephone requests.
Maintained the reception area and ensured its appearance was within company standards.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.

Midwestern Career College

Chicago, IL

12.2023

DePaul University