Sandra Maggard
Burnside ,KY
Summary
Proven track record in enhancing customer loyalty and satisfaction at Teleperformance USA through expert conflict resolution and active listening. I worked for Express Scripts assisting customers with prescription orders and payments. I also have worked with FedEx assisting customers with billing issues and i currently work for TurboTax assisting customers with taxea. Excelled in special education support at Burnside Elementary, significantly improving learning outcomes. Skilled in Microsoft Excel and problem-solving, adept at transforming challenges into positive results without exceeding a 55-word limit.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Salt Lake City, UT
11.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Paraeducator, Special Education
Burnside Elementary
Burnside, KY
08.2014 - 11.2019
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Reported on student progress, behavior, and social skills to parents.
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Conducted assessments to monitor progress and adjust instructional strategies as needed.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Maintained positive attitude and affirmatively communicated with each student.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Monitored student classroom and outdoors activities to promote student safety.
Education
Associate Of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL07.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Complaint resolution
- Microsoft Excel
- Complaint Handling
- Conflict Resolution
- Call center experience
- Problem Resolution
Timeline
Customer Service Representative
Teleperformance USA
11.2019 - Current
Paraeducator, Special Education
Burnside Elementary
08.2014 - 11.2019
Associate Of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater