Summary
Work History
Education
Skills
Timeline
Generic

Sandra Magill

Gardner

Summary

Dynamic professional with extensive experience at United Healthcare and Kmart, excelling in customer service and human resources. Proven track record in enhancing employee engagement and streamlining processes. Skilled in problem resolution and relationship building, driving organizational success through effective communication and strategic HR initiatives.

Work History

Customer Service Representative

United Healthcare
  • Assisted customers in navigating healthcare benefits and resolving inquiries.
  • Provided accurate information regarding policy details and claims processing.
  • Managed customer interactions using CRM software to ensure timely resolutions.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Human Resources Manager

Kmart, Sears Holding
Kansas City, KS
1993 - 2018
  • Developed and implemented recruitment strategies to attract top talent and reduce turnover.
  • Streamlined onboarding processes, enhancing new employee integration and satisfaction.
  • Led performance management initiatives, driving employee engagement and productivity improvements.
  • Facilitated training programs to enhance staff skills and ensure compliance with company policies.
  • Analyzed HR metrics to identify trends and inform strategic decision-making for workforce planning.
  • Collaborated with department heads to align HR strategies with business goals and objectives.
  • Managed employee relations issues, fostering a positive workplace culture through effective conflict resolution.
  • Oversaw benefits administration, ensuring competitive offerings that support employee retention efforts.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

Education

High School Diploma -

Bonner Springs High School
Kansas City, KS

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Payment processing
  • Scheduling
  • Paperwork processing
  • Appointment scheduling
  • Team development
  • Office equipment proficiency
  • Retail store support

Timeline

Customer Service Representative

United Healthcare

Human Resources Manager

Kmart, Sears Holding
1993 - 2018

High School Diploma -

Bonner Springs High School