Customer Service Representative
- Assisted customers in navigating healthcare benefits and resolving inquiries.
- Provided accurate information regarding policy details and claims processing.
- Managed customer interactions using CRM software to ensure timely resolutions.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
