Sandra Mahnke
Las Vegas,NV
Summary
Seasoned Manager with 8 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction.
Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Results-oriented Manager offering 8 years of increasing revenue and profitability and managing loss and shrinkage. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Bribor LLC/ Pandora Jewerly
Las Vegas, Nevada
05.2017 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Supervised payroll corrections for accuracy and duplications.
- Met or exceeded monthly sales goals as team leader
- Answered questions about store policies and concerns to support positive customer experiences.
- Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
Store Manager
Bribor LLC/ Pandora Jewerly
Las Vegas, Nevada
01.2014 - 12.2016
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Created work schedules according to sales volume and number of employees.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Rotated merchandise and displays to feature new products and promotions.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Oversaw, trained and encouraged 12 Sales associates, promoting culture of efficiency and performance.
- Completed Monthly profit and loss performance reports.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Hired, trained and evaluated personnel in sales
- Coached 10-12 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings
- Reconciled daily sales transactions to balance and log day-to-day revenue
Paralegal Supervisor
Monmouth County Prosecutor Office
Freehold, New Jersey
01.2006 - 09.2010
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Reduced project lags by coaching staff on best practices and company processes.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Liaised with members of justice system on behalf of client.
- Constructed referral list of agencies and community resources for victims' to provide aftercare services.
- Coordinated individual and group counseling to meet victim service standards.
- Accompanied clients to court to clarify processes and procedures.
- Developed safety plans to meet victims' assessment of need.
- Developed rapport to create safe and trusting environment for care.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Interviewed individuals and families to assess needs and provide informational resources.
Domestic Violence Specialist
Monmouth County Prosecutors Office
Freehold, New Jersey
04.1999 - 01.2006
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Developed treatments and casework programs for average of 30 patients per month.
- Provided social work services to Domestic Violence groups, including psychosocial assessments, individual and family therapy, case management, discharge planning and referrals.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
- Maintained regular contact with clients by calling .
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Associate of Science - Paralegal Studies
Brookdale Community College
Lincroft, NJ05.1998
Associate of Arts - Early Childhood Education
Brookdale Community College
Lincroft, NJ05.1996
High School Diploma -
Matawan Regional High School
Aberdeen, NJ06.1994
Skills
- Goals and Performance
- Staff Supervision
- Product and Service Sales
- Business Development and Planning
- Scheduling
- Sales
- Inventory Control
- Store Management
- Cross-Selling
- Sales Training
- Process Improvement
- Cash Register Operation
- Store Operations
- Product Knowledge
- Visual Merchandising
- Key Performance Indicators (KPIs)
- Business Initiatives Proficiency
Accomplishments
- Recipient of Achievement Award for Outstanding Service to Domestic Violence Victims
- Recipient of Achievement from Major Crimes- Monmouth County Prosecutors Office
- Speaker on Bias Issues at Monmouth County Police Academy
- Founder of Matawan Human Relations Committee
- Founding Member of the Bias/Gang Unit Monmouth County Prosecutors Office
- Collaborated with a team of 35 plus Law Enforcement in the develpoment of Sexual Assault Nurse Examiners (SANE)
- Supervised staff members in KPI and Coaching up to 10-12 associates
- Documented and assisted in successful prosecution of over 40 Domestic Violence/Major Crimes cases that led to incarceration.
- DECA Award Winner/Scholarship recipient
- Honor Student Brookdale Community Collage
Certification
Finding Humor in Disaster- October 2006
Homeland Security Hate and Bias Training-March 2006
Morita Therapy Post Trauma Therapy- March 2006
Diaster Mental Health and Crisis Counseling Training - March 2007
Danger Assessment Training- November 2007
NJ State Office Victim Advocacy Training - December 2007
Certification as a Disaster Response Crisis Counselor FEMA- Sept 2008
Timeline
Assistant Store Manager
Bribor LLC/ Pandora Jewerly
05.2017 - Current
Store Manager
Bribor LLC/ Pandora Jewerly
01.2014 - 12.2016
Paralegal Supervisor
Monmouth County Prosecutor Office
01.2006 - 09.2010
Domestic Violence Specialist
Monmouth County Prosecutors Office
04.1999 - 01.2006
Associate of Science - Paralegal Studies
Brookdale Community College
Associate of Arts - Early Childhood Education
Brookdale Community College
High School Diploma -
Matawan Regional High School
Finding Humor in Disaster- October 2006
Homeland Security Hate and Bias Training-March 2006
Morita Therapy Post Trauma Therapy- March 2006
Diaster Mental Health and Crisis Counseling Training - March 2007
Danger Assessment Training- November 2007
NJ State Office Victim Advocacy Training - December 2007
Certification as a Disaster Response Crisis Counselor FEMA- Sept 2008
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