Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Mata

San Antonio

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Regional Finance
03.2017 - 02.2025
  • Assisted in daily operations to ensure efficiency and smooth workflow.
  • Learned and applied company policies and procedures for compliance.
  • Provided customer service support, addressing inquiries and resolving issues.
  • Assist customers with opening new loan account
  • Contact delinquent customers to offer payment assistance programs

Business Banking Specialist

Citibank,
01.2012 - 01.2017
  • Analyzed customer financial needs to recommend appropriate banking products and services.
  • Developed strong relationships with clients to foster loyalty and increase account retention.
  • Collaborated with cross-functional teams to streamline banking processes and enhance customer experience.
  • Stayed up-to date with latest bank products and services for businesses.
  • Managed high-volume call center environment while maintaining professionalism and empathy.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

Collections

Conns
01.2010 - 02.2012
  • Managed customer inquiries regarding account status and payment options.
  • Educated customers on payment plans and available financial assistance programs.
  • Mentored junior representatives in best practices for customer engagement and conflict resolution.
  • Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.

Education

High School Diploma -

Brackenridge High School
San Antonio, TX

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Conflict resolution

Timeline

Assistant Manager

Regional Finance
03.2017 - 02.2025

Business Banking Specialist

Citibank,
01.2012 - 01.2017

Collections

Conns
01.2010 - 02.2012

High School Diploma -

Brackenridge High School

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