Sandra Medina
Edcouch
Summary
Proven leader and effective communicator, adept at fostering team motivation and customer satisfaction. At Koko Loko Express, I enhanced operational efficiency and service quality, leading to a noticeable increase in repeat business. Skilled in money handling and staff supervision, my approach significantly reduced cash discrepancies and improved inventory management, achieving a positive impact on the bottom line.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Koko Loko Express
02.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organ ized store environmentto enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Phone Sales Representative
Metro by T-Mobile
03.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Stripes
04.2017 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Edcouch Elsa High School
Elsa, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Team building
- Employee scheduling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Manager
Koko Loko Express
02.2024 - 01.2025
Phone Sales Representative
Metro by T-Mobile
03.2021 - 11.2021
Sales Associate
Stripes
04.2017 - 10.2018
Edcouch Elsa High School
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