Sandra Millsap
Oklahoma City,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Account Executive - Payables and Receivables
Daiohs
04.2021 - Current
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
Bilingual CSR
Red River Credit
07.2018 - 12.2020
- Streamlined cataloging process for special collections, improving accessibility and organization.
- Maintained compliance with regulatory requirements in all aspects of the credit and collections function.
- Reduced outstanding debts with proactive collections efforts, improving overall cash flow for the company.
Sales Representatives
Mission
12.2008 - 11.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
US Grant High
Oklahoma City, OKSkills
- Invoice processing
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
Languages
Spanish
Native or Bilingual
Timeline
Account Executive - Payables and Receivables
Daiohs
04.2021 - Current
Bilingual CSR
Red River Credit
07.2018 - 12.2020
Sales Representatives
Mission
12.2008 - 11.2018
US Grant High
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