Sandra Moss
Burger King
Maynardville,TN
1
Certification
20
years of professional experience
Dedicated professional with a strong background in inventory control, food safety, and customer retention. Committed to optimizing operations and improving service quality to achieve business objectives.
Work History
Assistant General Manager
7 Months- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Supported staff training and development to enhance service quality.
- Executed inventory management tasks, maintaining stock levels and minimizing waste.
- Monitored cash handling procedures to ensure accuracy and compliance.
- Addressed customer inquiries and resolved complaints promptly and professionally.
- Participated in scheduling staff shifts to optimize coverage during peak hours.
- Contributed to maintaining cleanliness and safety standards throughout the restaurant.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Assistant Manager
5 Months- Supported inventory management through accurate stock tracking and organization.
- Executed cash handling procedures, ensuring accuracy during transactions and end-of-day balancing.
- Trained new employees on operational standards and customer service protocols.
- Monitored compliance with safety standards, fostering a secure shopping environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
9 Years 1 Month- Directed daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented training programs for staff, enhancing team performance and operational efficiency.
- Streamlined processes by introducing standardized procedures, improving service speed.
- Managed budget allocations, ensuring adherence to financial targets while maximizing profitability.
- Fostered a positive work environment through effective team leadership and conflict resolution strategies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Crew Member
8 Months- Prepared and assembled food items according to standardized recipes and procedures.
- Provided excellent customer service, addressing inquiries and resolving complaints efficiently.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Operated kitchen equipment safely, following all safety protocols to minimize risks.
- Worked front counter, drive-thru and other areas.
General Manager
7 Years 4 Months- Implemented training programs for staff, improving service efficiency and teamwork.
- Directed daily operations to enhance customer service and satisfaction.
- Analyzed sales data to identify trends and adjust inventory management strategies.
- Fostered positive workplace culture, resulting in improved employee retention rates.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
GED
Skills
Operations management
Inventory control
Staff management
Staff development
Cash handling
Employee scheduling
Food safety and sanitation
Operations leadership
Customer engagement
Certification
ServSafe certified
10/13/2022 thru 10/13/2027
Timeline
Assistant General Manager
Burger King
01.2026 - CurrentRead More
Assistant Manager
Weigels
03.2024 - 08.2024Read More
General Manager
Burger King
02.2015 - 03.2024Read More
Crew Member
Arbys Resturant
06.2014 - 02.2015Read More
General Manager
Burger King
02.2007 - 06.2014Read More
Adult Education
GED
Read More