Sandra Munden
Executive Housekeeper
Virginia Beach,VA
Summary
Detail-oriented professional with16 years of experience and a proven knowledge of back-of-the-house operations, hospitality management, and guest satisfaction. Aiming to leverage my skills successfully to fill the Executive Housekeeper role at your company.
Overview
17
17
years of professional experience
Work History
Housekeeping Operations Manager
Surf Or Sound Realty
Avon , North Carolina
01.2021 - 07.2022
- Hiring , training , supervising scheduled staff.
- Inventory control- monitored inventory ordering ,usage control and theft .
- Created and administrated annual budget. Controlled supply costs as well as maintenance and wages.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards
- Regularly preformed guest room inspections to ensure the highest quality and comforts for our incoming guests.
- Assumed responsibility on guest feedback and guest service scores and created policies and procedures to implement suggestions as well as address
- Autonomy over facility rooms and common grounds.
- Enforced policies and procedures and company SOPs.
- Worked closely with all departments to ensure a seamless check in / check out process for all guests.
- Scheduled and over saw the completion of annual preventive maintenance for guest rooms including deep cleaning , painting updating and replacement of old / damaged equipment..
Executive Housekeeping Manager
Diamond Resorts
Virginia Beach, VA
02.2014 - 12.2021
Guest Services Manager
Sandbridge Realty
Virginia Beach, VA
03.2006 - 01.2014
Education
Business Administration And Management -
Tidewater Community/College
Virginia Beach, VACertification Interior Design -
Tidewater Community College
Virginia Beach, VASkills
Effective Leader
Inventory management
Hospitality service expertise
Organization and Time Management
Quality improvement leadership
Detail Driven
Teamwork and Collaboration
Timeline
Housekeeping Operations Manager
Surf Or Sound Realty
01.2021 - 07.2022
Executive Housekeeping Manager
Diamond Resorts
02.2014 - 12.2021
Guest Services Manager
Sandbridge Realty
03.2006 - 01.2014
Business Administration And Management -
Tidewater Community/College
Certification Interior Design -
Tidewater Community College