Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Sandra Munsch

Mesa,AZ

Summary

Adept at crisis management and multitasking, I significantly enhanced operational efficiency at the Maricopa County Sheriff Office by spearheading departmental improvements and leveraging my exceptional situational awareness and problem-solving skills. My mentorship of new dispatchers underscores my commitment to teamwork and collaboration, ensuring high standards of public safety and response coordination. Professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision, and maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety. Attentive Police Dispatcher bringing 24 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

911 Emergency Dispatcher

Maricopa County Sheriff
Phoenix, AZ
02.2001 - Current
  • Operated telephone and radio equipment to receive requests and reports from police officers.
  • Read system maps and caller information, and documented details in system.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Collaborated with supervisors to identify areas of improvement within departmental procedures, leading to enhanced operational efficiency.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Assisted in the implementation of new technologies and software upgrades by providing valuable feedback to IT specialists based on hands-on experience.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Acting supervisor on the days that my supervisor is on vacation or on her days off.
  • Supervised up to 8 people at a time.
  • Contributed to the training program which consisted of training our new hires in a class setting on our phone systems, computer systems, and teaching how to answer 911 calls and ask the right questions to ask and use our geography system to find out where the incident is occurring.

Education

High School Diploma -

Camelback High School
Phoenix, az

Criminal Justice

Arizona State University
Tempe, AZ

Criminal Justice

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Skills

  • Patience and Tolerance
  • Memory retention
  • Prioritization
  • Situational Awareness
  • Typing Speed
  • Information Gathering
  • Problem-Solving
  • Critical Thinking
  • Works Well Under Pressure
  • Teamwork and Collaboration
  • Stress Tolerance
  • Crisis Management
  • Map reading abilities
  • Team Leadership
  • Multitasking

Awards

* Received employee of the month, a team award for our department, along with many accolades on my performance in handling may emergency situations 

Timeline

911 Emergency Dispatcher

Maricopa County Sheriff
02.2001 - Current

High School Diploma -

Camelback High School

Criminal Justice

Arizona State University

Criminal Justice

Maricopa Community Colleges, Mesa Community College
Sandra Munsch