Sandra Nenadic

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Processed payments for violations in judgement.
• Verified documents and updated case information.
• Handled high call volume and maintained composure and professionalism when dealing with irate customers.
• Focused on being a team player and working with other agents on cases being handled.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.

• Handled customer-service member calls regarding insurance and benefit information.

• Provided excellent customer-service support to members who were interested in additional services offered for Bluecare Plus.

• Remained professional and calm during complaints and escalated calls.

• Resolved customer complaints and issues in a timely manner.

• Scheduled appointments for members for health screenings.

• Provided educational information regarding health screenings in area. • Updated customer contact information and data-entry work.

• Kept events organized and updated.

• Followed up with members confirming appointments.