Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandra Ortiz

Summary

Dynamic professional with experience at the United States Treasury Department-IRS, skilled in mail handling and relationship building. Proven ability to enhance patient satisfaction through compassionate care as a Hospice Aide. Detail-oriented and adaptable, I excel in communication and thrive in fast-paced environments, ensuring confidentiality and comfort for all clients.

Overview

5
5
years of professional experience

Work History

General Clerk

United States Treasury Department-IRS
12.2024 - Current


  • Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
  • As an IRS clerk, I identified incorrectly batched work and rerouted it.
  • I processed a variety of mail progams including remittance, current and prior tax returns.
  • I reviewed tax returns, firms, and letters addressed to the IRS.

Hospice Aide

Altus Hospice
04.2023 - 12.2024
  • Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
  • Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Assisted patients in achieving optimal mobility by supporting them during transfers, ambulation, and positioning activities.

CNA

Querencia at Barton Creek
07.2022 - 04.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Hospice Aide

Cella Bella Hospice
09.2020 - 10.2022
  • Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
  • Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
  • Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.

CNA

St. David's South Austin Medical Center
10.2021 - 07.2022
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Education

GED -

Kyle Learning Center
Kyle, TX

Skills

  • Mail sorting
  • Presentation preparation
  • Mail handling
  • Relationship building
  • Verbal and writing communication
  • Peer relationships
  • Attention to detail
  • Flexible and adaptable
  • Customer communication
  • Professional and mature

Languages

Spanish
Full Professional

Timeline

General Clerk

United States Treasury Department-IRS
12.2024 - Current

Hospice Aide

Altus Hospice
04.2023 - 12.2024

CNA

Querencia at Barton Creek
07.2022 - 04.2023

CNA

St. David's South Austin Medical Center
10.2021 - 07.2022

Hospice Aide

Cella Bella Hospice
09.2020 - 10.2022

GED -

Kyle Learning Center