Sandra OW
Empyrean Benefits Solutions
Marietta,GA
1
Certification
7
years of professional experience
DEDICATED CUSTOMER SERVICE /DATA ENTRY PROFESSIONAL with knowledge of service delivery and proven multitasking abilities. Providing inbound and outbound calls .Committed to maintaining professional relationships to increase profitability and drive business results. Resourceful and dedicated with excellent communication and relationship-building skills. Knowledgeable about health providers, procedures and plan benefits. Helps customers complete enrollments while minimizing stress and maximizing satisfaction with process and company.
Work History
Customer Service Representative
3 Years 9 Months- Guided members through benefits processes, reducing confusion and repeat contacts.
- Coordinated with carriers and internal departments to address claim and enrollment discrepancies.
- Escalated complex service issues to appropriate internal teams for faster resolution.
- Documented call outcomes and case updates in CRM systems with consistent accuracy.
- Interpreted plan details to explain coverage, enrollment, and contribution changes clearly.
- Improved workflow efficiency by identifying recurring issues and recommending process updates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
2 Years 7 Months- Advised customers on reptile care, habitat setup, and species-specific product selection.
- Assisted customers with product selection, locating merchandise, and resolving basic shopping questions.
- Supported checkout flow by operating registers, bagging items, and assisting with self-checkout issues.
- Communicated product availability, pricing, and promotions using current store signage and inventory information.
- Processed returns and exchanges accurately while following store policies and transaction procedures.
- Coordinated with team members to prioritize freight, markdowns, and seasonal merchandising tasks.
- Trained new associates on customer service standards, floor recovery, and point-of-sale routines.
Nursing Assistant
1 Year 1 Month- Assisted residents with bathing, dressing, grooming, and daily living activities
- Monitored vital signs and reported condition changes to nursing staff promptly
- Supported safe transfers, ambulation, and repositioning using proper lifting techniques
- Documented resident care accurately in charting systems and shift reports
- Maintained clean, organized rooms while following infection control and sanitation protocols
Education
Associate of Science - Management Science
Skills
Issue and Complaint Resolution
Medical Billing/Coding
Salesforce
Customer Retention Strategies
Data Entry and Maintenance
Workflow Analysis Quality Standards and Protocols Communication
Microsoft office
Troubleshooting/problem solving
Time management
Inbound and outbound calls Expert
Invoice Processing Spreadsheet Management
Word Processing
Client Information Database Systems
Data Representation
Typing 55 WP
Certification
- CNA - Certified Nurse Assistant
Timeline
Customer Service Representative
Empyrean Benefits Solutions
01.2023 - CurrentRead More
Sales Associate
Walmart
06.2020 - 01.2023Read More
Nursing Assistant
Holbrooks Nursing Home
05.2019 - 06.2020Read More
Fortis College
Associate of Science from Management Science
Read More