Sandra Pacell
Pottstown,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Resource Planner and Scheduler
Infosys
Chesterbrook, PA
10.2020 - 06.2023
- On and off boarded associates, scheduled training classes, Week Ahead planning for Vanguard call center, skilling associates to correct queues for calls and running out schedules in WFM, and Ad Hoc requests.
Resource Planner and Scheduler
Vanguard
Malvern, PA
03.1993 - 10.2020
- On and off boarded associates, scheduled training classes, Week Ahead planning for call center, skilling associates to correct queues for calls, and running out schedules in WFM, and Ad Hoc requests
- In addition, Quality assurance, Defined Benefits, and Processing.
Education
Graduate, Business courses -
Phoenixville High School
06.1978
Skills
- Excellent problem solving, organizational, and analytical skills
- Proficient in Microsoft applications
- Experienced in accounts payable, receivable, and payroll
- Accomplished in Workforce Management System
- Retail customer service
- Multitasking
- Time management abilities
- Attention to Detail
Leadership Experience
Mentored new hires to educate and guide them effectively. Motivated to participate in the Week Ahead planning for the best call center experience. In addition, I led teams of temporary associates during several tax seasons.
Communication Skills
I am a good listener with an exceptional ability to comprehend instructions given and pay keen attention to detail. Highly proficient at mentoring new workers to enhance great productivity.
Timeline
Resource Planner and Scheduler
Infosys
10.2020 - 06.2023
Resource Planner and Scheduler
Vanguard
03.1993 - 10.2020
Graduate, Business courses -
Phoenixville High School
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