Sandra Padilla
SACRAMENTO,CA
Summary
I'm a dependable Lead Customer Representative with experience helping customers, making and receiving calls, and handling daily office tasks. I'm comfortable working on the computer, entering and updating data, creating and printing schedules, and contacting customers when needed. I enjoy staying organized, working with people, and making sure everything gets done accurately and on time.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Lead CSR
Empire specialties
SACRAMENTO, CA
2025.02 - Current
- Managed customer inquiries and provided timely resolutions to enhance satisfaction.
- Assisted customers with inquiries and concerns via phone and email.
- Followed up with customers to ensure timely resolution of issues.
- Coordinated with team members to streamline communication and improve service efficiency.
- Trained new employees on company policies and customer service protocols.
- Responded to incoming phone calls and directed them to the appropriate personnel.
- Assisted with scheduling appointments and maintaining calendars for team members.
- Maintained an organized filing system of paper documents.
Education
Grant Union High School
Sacramento, CASome College (No Degree) - General Education
American River College
Sacramento, CASkills
- Customer service
- Employee training
- Team coordination
- Communication management
- Appointment scheduling
- Data organization
- Task prioritization
- Advanced computer proficiency
- Problem solving
- Attention to detail
- Discretion and confidentiality
- Communication skills
- Positive and professional
- Organizational skills
- Data entry
- Document control
- Scheduling and planning
Languages
English
Professional
Spanish
Professional
Timeline
Lead CSR
Empire specialties
2025.02 - Current
Grant Union High School
Some College (No Degree) - General Education
American River College