Sandra Porrello
West Des Moines,IA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Hy-Vee Food Stores
08.2020 - Current
- Provides exceptional customer service by showing care, patience, and friendliness to all customers.
- Computes correct order totals, updates accounts, and maintains detailed records for inventory management.
- Manages financial transactions, including money handling and processing refunds.
- Assists customers with various tasks, such as locating products, reaching items, and fulfilling special requests.
- Collects and returns unpurchased or returned items to correct shelf locations and arranges displays to promote sales.
- Answers phones promptly and provides helpful service to callers.
- Operates store equipment such as the intercom system and fax machines.
- Fulfills different services, including handling postal packages, processing Western Union orders, selling money orders, and cashing checks.
- Collaborates with colleagues to ensure customer satisfaction and a positive work environment.
- Adheres to company policies, hygiene standards, and punctuality requirements.
Education
Associate of Science - Biotechnology
Des Moines Area Community College
Des Moines, IA05.2024
Skills
- Critical Thinking
- Complex Problem-Solving
- Customer Service
- Spanish Interpreting
- Computer Proficiency
- Order Fulfillment
- Shipping Procedures Understanding
- Professional Telephone Demeanor
- Document and Records Management
Languages
Spanish
Timeline
Customer Service Representative
Hy-Vee Food Stores
08.2020 - Current
Associate of Science - Biotechnology
Des Moines Area Community College
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