Sandra Redmon-Mendez

• Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
• Mentored junior account executives, fostering positive work environment and encouraging professional growth.
• Increased account retention by building strong relationships with clients and addressing their needs promptly.
• Negotiated pricing, contracts, and terms with key clients to secure new business deals.
• Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.

• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

• Developed strong relationships with clients through consistent communication and proactive problem solving.
• Boosted client satisfaction by providing exceptional account management and timely responses to inquiries.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.

Provided advanced technical support for customers.

assisted customers with regaining their television services instructing them over the telephone.

Remote in to their receiver to perform advance system checks and adjust settings.

Empathize with clients as television can be a necessity for some.

• Resolved issues through careful research and follow-up with customers.
• Strengthened client relationships through excellent communication skills and consistent followup.
• Increased customer satisfaction by promptly addressing concerns and providing effective solutions.

• A variety of job assignments including construction laborer, environmental protection, retail, customer service and janitorial.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Excelled in sales of numerous products and services.

• Among the services performed are guarding services, patrols and inspections, access control, concierge and receptionist services, security operations, alarm response, and specialized client requested services.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

• Outbound calling to existing Dish Network customers to obtain promotional upgrades
• Provided customer service and support.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Provided advanced technical support.
• Handled incoming calls from customers that are having problems with their television service.
• On every call convey A high level of empathy.

• Ensuring security by verifying credentials of any persons entering or exiting the premises
• The direction of visitors to the appropriate areas
• Inspection of tractor / trailers to insure D.O.T
• Compliance and the keeping accurate records for Houg Special Services.