DAWSON MINKE
Celina,US
Summary
Customer-focused professional with a strong background in the sports and entertainment industry, specializing in delivering exceptional fan experiences and building lasting client relationships. Experienced in handling high-volume customer interactions, resolving issues efficiently, and providing personalized support to enhance satisfaction and retention. Proven ability to communicate effectively, adapt in fast-paced environments, and represent organizations with professionalism and care. Brings a service-first mindset with a deep understanding of the fan journey and a passion for creating positive, memorable experiences.
Overview
3
3
years of professional experience
Work History
Senior Account Executive
Rodeo SC
Celina, TX
11.2025 - Current
- Generated 3,000+ new customer accounts through ticket deposits and outreach efforts, contributing to early revenue growth and market expansion.
- Developed and maintained strong client relationships to enhance account retention.
- Executed strategic sales initiatives to drive revenue growth across diverse client segments.
- Analyzed market trends and customer feedback to identify new sales opportunities.
Ticketing Account Executive
Texoma FC
Sherman, TX
12.2024 - 11.2025
- Generated $100,000+ in season ticket revenue, leading Texoma FC’s early-stage ticket sales growth and directly contributing to foundational fanbase development and match-day attendance.
- Managed full sales pipeline using CRM tools to track, prioritize, and convert leads, improving follow-up efficiency and increasing conversion rates.
- Planned and executed group sales initiatives and match-day experiences, helping drive attendance growth and enhance overall fan engagement.
- Built and maintained strong client relationships through consistent outreach and account management, increasing customer retention, satisfaction, and long-term loyalty.
Ticket Sales Intern
Dallas Stars
Frisco, TX
09.2024 - 12.2024
- Conducted 50+ outbound sales calls daily, driving season ticket deposit sales and waitlist conversions through structured prospecting and consultative selling.
- Generated revenue through season ticket deposits and group experience packages, including anthem performances, pregame activations, and in-game experiences.
- Won 2 internal sales contests, outperforming peers in group sales initiatives and demonstrating strong closing ability in a competitive environment.
- Delivered high-level customer service throughout the sales process, effectively communicating value propositions and converting fan interest into ticket purchases and group bookings.
- Built rapport with prospective and existing clients, leveraging relationship-based selling to increase engagement and long-term account interest.
Ticket Sales Intern
Northwest Arkansas Naturals
Springdale, AR
02.2024 - 08.2024
- Contributed to one of the organization’s strongest group sales revenue periods by actively supporting outbound sales efforts and driving group ticket packages through targeted outreach and relationship-based selling.
- Managed and executed community-driven initiatives, including the Most Improved Student program, helping achieve a 94% increase in program revenue through improved engagement and participation strategies.
- Developed and maintained proficiency in Score CRM and Tickets.com ProVenue, utilizing data tracking tools to manage leads, monitor sales pipelines, and support efficient ticketing operations.
Sports Official
Fayetteville Parks And Recreation at University of Arkansas
Fayetteville, AR
05.2023 - 01.2024
- Maintained order and facilitated fair gameplay by enforcing rules and managing player behavior.
- Demonstrated quick decision-making in dynamic, high-pressure situations.
Facility & Gym Manager
UREC
Fayetteville, AR
03.2023 - 08.2023
Education
Bachelor of Science in Education (B.S.E.) - Recreation and Sports Management
University of Arkansas
Fayetteville, AR05.2024
Skills
- Customer Service & Fan Support
- Issue Resolution & Conflict Management
- Verbal & Written Communication
- CRM Systems & Ticketing Platforms
- High-Volume Customer Interaction
- Relationship Building & Retention
- Game-Day & Event Support Operations
- Team Collaboration & Cross-Functional Support
- Attention to Detail & Organization
- Time Management in Fast-Paced Environments
ADDITIONAL INFORMATION
- Young Men Service League President
- Member of Sigma Nu
Timeline
Senior Account Executive
Rodeo SC
11.2025 - Current
Ticketing Account Executive
Texoma FC
12.2024 - 11.2025
Ticket Sales Intern
Dallas Stars
09.2024 - 12.2024
Ticket Sales Intern
Northwest Arkansas Naturals
02.2024 - 08.2024
Sports Official
Fayetteville Parks And Recreation at University of Arkansas
05.2023 - 01.2024
Facility & Gym Manager
UREC
03.2023 - 08.2023
Bachelor of Science in Education (B.S.E.) - Recreation and Sports Management
University of Arkansas