Sandra Redmon-Mendez
Denver,CO
Summary
Highly competitive sales agent with top performance recognition and proven track record. Welcomes a challenge. Giving exceptional service by creating meaningful value and active listening closing.
Overview
12
12
years of professional experience
Work History
Senior Account Executive
Dish Network
03.2018 - 05.2024
- Consistently exceeded sales quota.
- Earned Platinum Sales Award six times.
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Mentored junior account executives, fostering positive work environment and encouraging professional growth.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Negotiated pricing, contracts, and terms with key clients to secure new business deals.
- Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
Dr.Dish Advanced Technical Support
Dish Network Corp
Littleton, CO
09.2017 - 03.2018
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided advanced technical support.
- Handled incoming calls from customers that are having problems with their television service.
- On every call convey A high level of empathy.
Contract Worker
Trojan Workforce
Aurora, CO
01.2015 - 09.2017
- Performed a variety of job assignments including construction laborer, environmental protection, retail, customer service and janitorial.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Excelled in sales of numerous products and services.
Customer Service / Sales
E Creek Solutions Group
Denver, CO
02.2012 - 01.2015
- Outbound calling to existing Dish Network customers to obtain promotional upgrades.
- Provided excellent customer service and support.
- Provided exceptional support for new employees, conducting thorough training on company policies and procedures.
Education
G.E.D - General Studies
Red Rocks Community College
1990
Skills
Customer Support
Goal-oriented mindset
Data entry proficiency
Excelled in sales
Active Listening
Customer Service
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Senior Account Executive
Dish Network
03.2018 - 05.2024
Dr.Dish Advanced Technical Support
Dish Network Corp
09.2017 - 03.2018
Contract Worker
Trojan Workforce
01.2015 - 09.2017
Customer Service / Sales
E Creek Solutions Group
02.2012 - 01.2015
G.E.D - General Studies
Red Rocks Community College