Sandra Rivas
Olympia,WA
Summary
Bilingual server with strong organizational skills and a commitment to customer satisfaction. Known for successfully handling high-pressure situations while maintaining quality service and resolving complaints effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Server
Olive Garden Restaurant
Olympia, WA
03.2016 - 11.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Processed orders accurately, ensuring timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to manage food preparation and presentation standards.
- Trained new servers on menu offerings, service techniques, and operational procedures.
- Resolved guest complaints effectively to maintain positive dining experiences.
- Implemented upselling strategies that contributed to increased average check totals.
Waitres
El Sitio
Olympia, WA
05.2021 - 04.2023
- Handled cash transactions and maintained accurate financial records throughout shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
GED -
South Puget Sound Community College
Olympia, WA06-2004
Skills
- Customer satisfaction
- Order taking
- Organization
- Menu recommendations
- Bilingual (English & Spanish)
- Relationship management
- Alcohol service
- Strong work ethic
Certification
- Food Handlers card & Liquor License
Languages
English
Timeline
Waitres
El Sitio
05.2021 - 04.2023
Restaurant Server
Olive Garden Restaurant
03.2016 - 11.2026
GED -
South Puget Sound Community College