Sandra Rivera
Houston,TX
Summary
Results-oriented Shift Supervisor with a demonstrated ability to effectively manage a team of employees and ensure successful shift operations. Skilled in staff management, cash handling, and inventory management. Proven track record of holding team members accountable and effectively coaching to improve performance. Committed to providing exceptional customer service and maintaining a safe work environment.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
PLS Check Cashers
04.2023 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed cash and credit card transactions accurately using POS software.
Sales Associate
Burlington
07.2023 - 12.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Housekeeper
Abm Industries Inc De
05.2020 - 08.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Operated electronic backpack vacuums and floor sweepers.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Polished fixtures to achieve professional shine and appearance.
Package Scanner
FedEx Underground
08.2021 - 07.2023
- Ensured workplace safety by following proper lifting protocols when handling heavy or oversized packages for scanning.
- Maintained detailed records of scanned packages, allowing for easy reference and tracking throughout the logistics process.
- Managed time effectively, balancing multiple tasks and maintaining high levels of productivity during periods of both low and high shipment volume.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Communicated effectively with supervisors to report any issues or discrepancies found during the scanning process.
- Increased package scanning efficiency by utilizing advanced scanning equipment and software.
- Served as a reliable team member, consistently arriving to work on time, prepared, and ready to contribute to daily operations and overall team success.
Smoothie Maker
Daily Juice Cafe
08.2020 - 05.2022
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Educated customers about the nutritional benefits of various ingredients, encouraging healthier choices.
- Adapted quickly to changes in protocols or recipes based on feedback from management or customers.
- Resolved customer complaints professionally, ensuring they left satisfied with their experience at the store.
Food Delivery Driver
Instacart/uber Eats
10.2021 - 01.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed cash and credit card transactions accurately using POS software.
Cashier Helper
Southwell’s Hamburger Grill
02.2015 - 10.2019
- Processed various payment methods securely, including credit cards, debit cards, and checks.
- Upheld high standards of personal hygiene and appearance consistent with company policies.
- Resolved customer issues by collaborating with management when necessary, ensuring customer satisfaction remained high.
- Managed lines during peak hours effectively, maintaining order while keeping customers satisfied.
- Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Offered assistance to elderly or disabled customers as appropriate.
Education
High School Diploma -
Houston Can Academy
Houston, TX01.2015
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
Timeline
Sales Associate
Burlington
07.2023 - 12.2023
Shift Supervisor
PLS Check Cashers
04.2023 - Current
Food Delivery Driver
Instacart/uber Eats
10.2021 - 01.2022
Package Scanner
FedEx Underground
08.2021 - 07.2023
Smoothie Maker
Daily Juice Cafe
08.2020 - 05.2022
Housekeeper
Abm Industries Inc De
05.2020 - 08.2023
Cashier Helper
Southwell’s Hamburger Grill
02.2015 - 10.2019
High School Diploma -
Houston Can Academy
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