Sandra Robinson
South Orange,NJ
Summary
Driven UX Researcher with over 6 years' experience defining user requirements, identifying opportunities for improvement, and developing solutions that will create an exceptional experience for customers. Skilled at conducting user interviews, usability testing, and competitive analysis. Expertise in synthesizing data to develop actionable insights that improve the user experience. Passionate about using research methods to help organizations develop high-quality products and improve end-user experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tests and Measurement Specialist
Department Of Citywide Administrative Services
01.2022 - Current
- Exam development for job selection and promotion for 10+ City of New York agencies.
- Conducts interviews, facilitates focus groups, linking panels, and manages usability studies with stakeholders.
- Develops job analysis questionnaires, surveys, predictive modeling, item development, and test plans.
- Applies both qualitative and quantitative research and analysis techniques to continuously improve end-user experiences.
- Creates maps, models and templates for diverse projects.
- Collaborates with cross-functional teams including subject matter experts, project managers and compliance teams to create reliable and valid exam content.
Senior Research Analyst
Computershare
01.2017 - 01.2020
- Adjudicated 200+ daily shareholder claims for $2.5 billion dollar class action lawsuit.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Recalculated and updated shareholder buying shares for stock options, mutual funds, purchase plans and dividends.
- Analyzed large volume of data to identify patterns, trends and correlations.
- Prepared detailed reports summarizing research findings and recommendations for further action.
Field Operations Supervisor
United States Census Bureau
01.2014 - 01.2017
- Managed survey, questionnaire and assessment development for economic projects using the federal and state data linking infrastructure
- Recruited, trained, supervised 40+ employees including senior level staff for survey data collection projects
- Conducted field observations and studies to develop and administer surveys to collect data for observation of trends.
- Collaborated with other HR team members to develop more comprehensive and successful interview processes.
- Conducted statistical analysis to summarize large amounts of data from trends and economic patterns and presented findings in dynamic and interactive dashboards.
Research Analyst
Westat Inc.
01.2011 - 01.2014
- Health assessment development for the Medicare health insurance program to determine financial impact based on user-focused interviews
- Created and distributed surveys for data collection and analysis for research projects.
- Conducted data analysis to ensure reliability and validity of the results from the sampled population.
- Prepared comprehensive reports and dashboards of analyzed data for presentation to a cross functional team.
Education
Master of Arts - Human Behavior And Organizational Psychology
Kean University
Union, New Jersey01.2022
Bachelor of Arts - Experimental Psychology
Kean University
Union, New Jersey01.2019
Associate of Applied Science - Computer Information Systems
ECPI University
Richmond, Virginia01.2010
Skills
User Experience Design course and experience has provided a solid foundation in:
- User Research
- Persona Creation
- Journey Maps
- Information Architecture
- Usability Testing
- Competitive Analysis
- User Experience Design
- Wireframe Production
- Prototype Design
- SSPS
- Microsoft Office
- FIGMA
Certification
- Certified in UI Research | UX Design | Google UX Design Professional Certification | 6 months
Timeline
Tests and Measurement Specialist
Department Of Citywide Administrative Services
01.2022 - Current
Senior Research Analyst
Computershare
01.2017 - 01.2020
Field Operations Supervisor
United States Census Bureau
01.2014 - 01.2017
Research Analyst
Westat Inc.
01.2011 - 01.2014
Master of Arts - Human Behavior And Organizational Psychology
Kean University
Bachelor of Arts - Experimental Psychology
Kean University
Associate of Applied Science - Computer Information Systems
ECPI University
- Certified in UI Research | UX Design | Google UX Design Professional Certification | 6 months
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