Sandra Romero
Port Saint Lucie,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Cathering Place. Expert in guest engagement and cash handling, consistently enhancing customer satisfaction through personalized service. Proven ability to resolve complaints swiftly, fostering positive relationships and ensuring a seamless dining experience.
Overview
1
1
Certification
Work History
Server
The Cathering Place
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
GED -
South Baldwin Literacy Council
Foley03.2025
Associate Of Business Administration - International Business
University Tecnologica De Pereira
Pereira Risaralda Colombia12.2005
General Practitioner And Surgery - Health
Universidad Libre
Cali,valley,Colombia11.1998
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Quality control
- Relationship management
- Foreign language proficiency
- Ordering procedures
- Bill computation
Certification
GED
I speak fluent English and Spanish and basic German.
Languages
Spanish
Native or Bilingual
English
Full Professional
German
Elementary
Timeline
Server
The Cathering Place
GED -
South Baldwin Literacy Council
Associate Of Business Administration - International Business
University Tecnologica De Pereira
General Practitioner And Surgery - Health
Universidad Libre
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